Customer Service Agent - Hybrid

At Probe CX, we're powered by passion, driven by curiosity, and enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.

At Probe CX, expect to think differently, challenge the norm and find your purpose.

About the Role

In the role of Customer Service Agent, your main duties include handling inbound and some outbound calls from online shoppers, updating customer accounts, tracking delivers, general inquiries and coordinating order deliveries with stores and drivers. You'll also respond to store and customer emails, process B2B requests, and escalate critical issues when necessary. Ensuring compliance with quality assurance guidelines is crucial, and promoting a safe, sustainable workplace and participating in ongoing training and development are key components of this role.

Key Details

• Multiple Part Time and Casual
• Commences 19th February 2024
• Shifts vary Monday to Friday from 6am to 1am and Saturday & Sunday from 7am to 10pm (rotating schedule over 5 days; full availability required)
• Hybrid working model post-KPI achievement (4 days in office at 485 La Trobe St, Melb VIC, 1 day remote)
• Onsite training for a minimum of 3 weeks, with the first 3 weeks being full-time
• Australian Based Role

About you

You excel in problem-solving and conflict resolution with strong communication skills. Building relationships effortlessly, typing accurately, working autonomously, and maintaining service quality under pressure showcase your attention to detail and team-player mentality, making you an ideal fit for our dynamic work environment.

Culture & Benefits

• Comprehensive fully paid training
• Hourly rate + On Target Earnings bonus tied to meeting and exceeding KPI's
• Join a diverse, inclusive team where our unique perspectives empower us.
• Prioritize your well-being with unlimited access to a trusted mental health and well-being platform
• Unlock your future with ample opportunities for career progression

Our promise to you.

There is no rule that says that work can't be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We're committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do

Apply now to be considered!