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Form of workABOUT THE BUSINESS
Mainfreight is in the business of global supply chain logistics. Put simply, we partner with our customers to provide the full spectrum of Warehousing, Domestic Transport, Wharf Cartage and International Air and Ocean Freight services. Our operations are powered by a global team of more than 11,000+ passionate people, world-class technology and a can-do attitude. We currently operate in 315 branches across 26 countries. We are one big family, and we are fiercely protective of our deep-rooted identity. Instead of embracing popular corporate conventions, we protect and nurture the unique culture, character and individuality that sets us apart.
ABOUT THE ROLE
Join our Customer Service and Admin team at Mainfreight Transport Mackay! This is an exciting career opportunity for a passionate and energetic person who has a strong work ethic. This role will involve working with our sales and operations teams. The successful team member will be able to work autonomously or within a team and have a quality approach to all tasks they undertake.
The ideal candidate will require both strong interpersonal and good time management skills, a commitment to follow up and follow through issues, a positive “can-do” attitude, and good computer skills.
To be successful, the applicant will need to possess the following skills:
- Eagerness and enthusiasm to learn
- An energetic, proactive and positive attitude to Customer Service
- Polite and friendly telephone manner
- Ability to work under pressure in a fast-paced environment
- Team player
- Strong verbal and written communication
- Strong problem-solving skills
- Patience
- Well presented
- Always demonstrating a Customer is King mindset
- A Strategic thinker / ability to think outside the square
Duties and responsibilities include and are not limited to:
- General Administration & Customer Service
- Liaising with customers and reporting estimated arrival times
- Liaising with drivers and consignees for proof of deliveries
- Taking and entering daily pick ups
- Liaising with internal and external customers and contractors to ensure an efficient and effect service
- Maintaining existing customer profiles
This role reports to the Branch Manager-Mainfreight Mackay and works closely with our sales team in Mainfreight Mackay and across the country.
HOW TO APPLY
If you are up for the challenge, looking for progression in your career and have the skills and attributes required, please submit your resume and cover letter via the 'Apply' button.
