AddressFormed in 2012 after a decade as a business unit within PwC, Infoview Technologies is a leading independent Australian provider of large-scale telecom, data, asset and expense management solutions. For over 25 years, the team at Infoview have helped Enterprise and Government Organisations simplify, control, and save an average of 15% on annual technology expenses.
We have an exciting opportunity for an energetic Customer Service Representative to join our Brisbane team on a permanent basis.
Your day-to-day will include:
- Liaising with and maintaining strong relationships with our customers, ensuring all queries are responded to within a timely manner
- Providing Mobile Device Lifecycle management and support services that exceed customer expectations
- Analysing the business environment and identifying client needs.
- Generating client and team reports, and interpreting complex data related to technology networks.
- Liaising with and maintaining strong relationships with our customers, ensuring all queries and investigations are responded to within a timely manner, with relevant reporting.
- Ensuring policy compliance and quality of service delivery.
- Collaborating with technical teams, partners, and modelling experts to develop and deliver business solutions.
Our ideal candidate will have:
- A minimum of 2 years’ experience in a customer-focused support role, within an ICT or telecommunications environment.
- High level understanding of the telecommunications and IT industry, products and technology.
- Ability to engage professionally with clients and vendors at all user and management levels.
- High level of business report writing skills to deliver complex findings and recommendations.
- Acute attention to detail and ability to think laterally.
- Effective time management and problem-solving skills to meet customer expectations.
- Effective oral & written communication skills to ensure clear and accurate communication with internal and external stakeholders.
- Knowledge of ServiceNow, Jira Service desk and Confluence applications will be highly regarded.
- Experience working with relevant telecommunications Service desks is desirable.
Benefits:
- Competitive salary and benefits package
- Opportunities for professional growth and skill development
- Training budgets to support your continuous learning and development
- Collaborative and ambitious work environment.
As a part of the Volaris Group, we are committed to providing an exceptional employee experience and are committed to developing our team through continuous professional development. If you thrive on challenges, aspire to achieve extraordinary results, and want to maximise your potential, we want to hear from you. We are all about finding the right people for the right role and allowing them the opportunity to directly contribute to the successes of our organisation. Our employees are experts in their field, passionate about what they do and always looking for new and better ways to solve our industry's problems. Our staff come from a wide range of cultural, educational, and geographic backgrounds and can work in a dynamic entrepreneurial environment that values individual perspectives. We offer competitive compensation, a comprehensive benefits package, and the chance to learn from the best in the business.
Your next step: If you’re interested in joining the Infoview Technologies team, please submit your resume and a compelling cover letter via the ‘Apply Now’ button on Seek
