AddressFull Time / 37.5 Hours per week (8.00am - 4.00pm Monday to Friday)
Customer Service& Warehouse Support - Medical Consumables
Bosco Medical Australia, Morningside, QLD
The Company
We are a well-established and reputable supplier of a broad range of medical consumables to public and private hospital groups and specialist clinics. We have an international shareholding and source products from market leading suppliers around the globe. We are now seeking expressions of interest from Customer Service professionals/admin all-rounders for an immediate start, who want to realise their potential and be rewarded for their success, in a high performing and dynamic business environment.
The Opportunity
The successful applicant will need to be organised with good computer skills, enthusiastic, self-motivated, an all-rounder, keen to learn and comfortable working within a small team.
The Role
Reporting to the Manager Operations and Accounting; The primary role is Customer Service which entails inputting customer purchase orders into our system and responding to customer enquiries.
As we are a small team, there will be times where the successful applicant will be required to support the Warehouse team (order picking/dispatching) therefore the applicant must be adaptable and be willing to help out when needed.
Skills & Experience
- Previous data entry experience (purchase order entry preferable)
- Previous Customer Service and / or internal sales experience
- A professional and confident telephone manner
- Written and oral communication skills
- Negotiation and problem-solving skills
- High level of attention to detail
- Time management and multi-taking skills with the ability to manage conflicting priorities
- Intermediate Microsoft Word and Excel skills
- Experience using a database program, in particular Epicor E10 (desirable)
- Ability to develop and maintain positive customer relationships
- Ability to be highly organised and self-managing and accept responsibility for all actions
- Ability to work collaboratively as part of a small team
- Ability to follow directions and work unsupervised
- Product knowledge of medical equipment and consumables (desirable)
- Ability to understand and follow policies and procedures
- Ability to maintain a high level of confidentiality
- Current drivers licence
- Forklift Licence (desirable but not essential)
Customer Service
- Receive and enter customer sales orders, (by telephone and email) and process such orders in the Epicor E10 system in accordance with standard operating procedures
- Answer incoming telephone calls
- Monitor low stock levels and maintain/advise customers of any backorder situations as well as organising backorder priorities
- Arrange customer RMA’s & credits for processing
- Maintain customer reports and filing
- Act as a first point of contact for customers in relation to sales and / or product information in an efficient manner
- Liaise with the sales team (pricing confirmation, backorder notification, alternative products etc)
- Negotiate and resolve customer conflicts
- Receiving and reporting complaints to Regulatory Affairs / Quality Assurance team
- Provide back up to sales staff with pricing and quotes
- Processing Samples Request Forms via Sales team
Warehouse Support
- Provide support to Warehouse and operations team as requested by Manager Operations & Accounting
Our Purpose
The company provides essential support to the healthcare market by supplying medical professionals with innovative, high performance, life sustaining products and equipment, sourced from around the world. We service major supply contracts with state and territory health authorities across Australia, with experienced and knowledgeable product specialists and authorised distributors.
We are an equal opportunities employer with a commitment to meeting community standards of performance in all respects. We pride ourselves on our ability to anticipate market developments and offer an agile and responsive service to our longstanding loyal customers. Our core values are Integrity, Innovation and Respect.
Rewards
A competitive compensation will be offered to the successful candidate. They will be required to demonstrate their right to live and work in Australia, undergo relevant referee, police, and medical checks prior to appointment.
If you are excited by this opportunity and relish the challenge of proving that you can succeed in this environment, we look forward to receiving your application.
To apply for this role please submit your application including a cover letter and resume in Word/PDF format to ***************@boscomed.com.au. Confidentiality assured.
