Customer Service and Logistics Lead

Ref. ID82647BR   

Australia, Sydney

Key Information

Due to a recent resignation in our Customer Service team we are on the hunt for an exceptional applicant to join our team in what is a  fantastic opportunity. 

You will report directly into the Commercial Operations and Supply Chain Director Nutrition, ANZ.  You will be energetic, a team player but can also work automously.  You will have experience in leading and growing a small team. This role will work closely with sales, planning and finance teams to ensure end to end process is optimal , further to these but not limited to additional tasks as below;

• Partner with our 3rd party logistics providers to ensure customer orders delivered in full and on time
• Train and Develop 2 x Customer Service & Logistics Executives
• Process customer orders and contracts from large food and beverage manufacturers
• Share visibility of open orders with customers
• Escalation point for customer issues and complaints 
• Internal reporting and projects
• Systems lead for order to cash processes

Your Profile

Along with being a team player, you will also be motivated and able to motivate others, you will be solution focus and customer centric, further to these you will also bring to the position: 

• Minimum 5 years’ experience dealing with B2B customers in Supply Chain, Logistics, Freight Forwarding or related field
• Intermediate to advance Microsoft Office suite skills
• Excellent time management skills
• People management skills
• Financial acumen, performance and results driven
• Ability to understand and relay technical information
• Great communication and ability to build a rapport with stakeholders (internal and external)
• Ability to travel on occasions

Our Offer

• Challenging tasks, short decision-making processes and a high level of personal responsibility in a modern work environment with flexible work time models
• Room for innovative thinking and growth with the possibility to manage your own career path
• A company culture which promotes continuous learning and diversity
• Excellent renumeration and benefits package for the right candidate
• Excellent career opportunities in a world leading human and nutrition company. 

Who we are
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com. 

Want we want from our people
We need people who are passionate about solving the nutritional challenges of today and tomorrow.  People who want to contribute to something greater than themselves, making a lasting impact.  It is more than just a job, it is an opportunity to connect with a higher purpose. 

On offer is an attractive salary package, including access to an EAP and an additional two Wellness leave days each year, apply now for your opportunity to join our team using the Seek link, please include covering letter and resume. Applications close COB 10 April 2024 

ADM Australia reserve the right to commence recruitment prior to the application closing date.

Prior to an offer of employment you may requested to undertake a physical including D & A and submit for a Police Clearance.   

You must already have the right to live and work in Australia to apply, sponsorship is not available for this position.

Not accepting applications from recruitment agencies

EEO
ADM is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and veterans status.