Address Amazing opportunity working directly with customers with a fast growing company in the automotive industry
Your Role
You will be responsible for the customer journey throughout the claims and complaints process, this will include:
Management of all Customer Feedback & Property Damage Claims
Collect and record information during customer interactions
Take ownership of resolving customer enquiries and claims
Communication of all customer feedback, negative and positive to Operations and any other relevant parties
Manage payment requests and reimbursements as appropriate and record details of all transactions
Social Media – Customer Interaction
Respond appropriately to all customer interaction on social media channels and other platforms, including but not limited to Google Reviews, Facebook and product review
What you will need to succeed
Outstanding customer service
Ability to self-manage and undertake tasks with minimal direction
Complaints experience ideally
Experience working with in a retail organisation
Deals well under pressure
High attention to detail
What you get in return
Attractive salary $70,000 + Super
Career progression
Working for an amazing company with outstanding management
CBD location and flexibility to work from home
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, Via aimee.walsh@hays.com.au
LHS 297508 #2672040
