Customer Service Consultant

Customer Service Consultant Perth North, WA About the RoleWe are looking for staff who will predominantly be handling inbound telephone calls with a strong focus on exceptional Customer Service.  The role supports a diverse range of customers across Australia who require support with their journey towards employment, education & training across Workskil Australia’s various programs and sites nationally.These positions are being offered on a full time, ongoing basis in our Perth North region. After an initial training and induction period, some flexibility to work from home may also be negotiated!Why come and join Workskil Australia? Work a 9-day fortnight Salary Packaging options Internal career progression Great working culture Gain a Certificate IV in Employment Services or Career Development in your first 12 months of employment Fully-funded and supportive induction and training including the opportunity to travel to meet the rest of your Adelaide-based National Administration Centre team About YouTo be successful in this role, you'll be able to: Engage effectively with diverse customers who require support with sensitive and emotional matters; Demonstrate computer literacy including the ability to type 30 words per minute; Demonstrate experience in understanding and working to procedures and contractual guidelines; with the ability to clearly, accurately and concisely relay this information to a diverse range of customers; and Demonstrate prior experience in a Customer Service based role. About UsWorkskil Australia is a national not-for-profit and charitable organisation, with almost 40 proud years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work…
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