Customer Service Consultant

Are you an Customer Service extraordinaire? We want you! Join a fantastic and rewarding salary packaging and novated leasing provider located in Melbourne's CBD in a full time permanent position. Our client is passionate about supporting their people to grow and develop within the industry and holds a strong reputation for providing an exceptional customer and employee experience - our client wants to see you succeed!
What in it for you:
Competitive contact centre salary
Monthly monetary incentive (this is not a sales role)
Full training provided across 5 weeks in the office
Comprehensive training and development
Dynamic, vibrant & passionate team who celebrate the small and large wins together
Reward & recognition programs with long term career prospects
About the Role:
As a Customer Service Consultant you will work within a friendly and supportive team-oriented environment where you will play a key role in providing a high quality first point of contact for novated leasing customers and ensure they receive the best possible care. Your responsibilities will include:
Assisting customers with general queries via phone while maintaining a first call resolution focus
Handle customer enquiries promptly and while maintaining confidentiality and discretion in the performance of all duties
Provide quality advice to customers regarding relevant relevant health insurance products
Display a strong work ethic and a genuine desire to assist others
Hours: This is a full-time permanent role working to a rotating roster 8am-8pm Mon-Fri. Hybrid working 3 days in the office, 2 days from home. Start Date: Flexible start dates is on offer - able to begin either asap or up to early January.
Skills and Experience: Our client is looking for someone with previous experience in a contact centre environment or Customer Service. If you bring experience in financial services or are a recent graduate looking to make your first step, we encourage you to apply!
Extremely clear and high level communication skills
Experience in call centre or contact centre environment
Strong PC skills and ability to work on computer-based applications
Previous experience in a financial services setting would be highly regarded
Does this sound like the right role for you? Then apply now! Alternatively, please feel free to contact Chris Harrison - Consultant on **************@randstad.com.au to discuss further.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Please click here to apply.