Customer Service Consultant (Call Centre)

Springvale Location | Great Office Culture & Friendly Team
Full-Time, Monday to Friday | 8am or 9am Start Time
Australian Owned & Operated Business | Growing Team
The Position:
Due to growth, we have an exciting opportunity available for a self starter who loves Customer Service! Working in our busy Customer Solutions Team, our Outbound Customer Solutions Consultant will see you working in a proactive position that keeps our clients up to date on their job progress.
What will you be doing?
Work closely with Adaptalift Technicians to understand job progress and next steps
Communicate updates to the customer, providing a clear overview of current status and upcoming activities required – including discussing timeline expectations
Address any concerns or questions that the customer may have, escalating as required
Assist the Customer Solutions team with incoming calls, providing solutions to customer enquiries!
About You
Do you consider yourself systems savvy?
Do you enjoy a fast paced environment?
Do you love Customer Service?
This could be the role for you! If the below sounds like you, apply today!
Previous experience within a Call Centre or high-volume Customer Service environment
Excellent communication and telephone manner
High level of interpersonal relationship skills
Intermediate level of computer literacy including CRM, MS Office Suite
High attention to detail and accuracy
About Us
Adaptalift is the largest Australian owned and operated forklift company in the nation, providing a complete range of services and equipment to an impressive amount of industries. With a national fleet size of over 10,500 units, 23 branches and service centres nationwide and 150 different models plus thousands of configurations, it’s time to take hold of the opportunity to grow with this rapidly expanding company.
How To Apply
Click on the
APPLY now button below, or for a private and confidential discussion, email Stephanie Kelly, skelly@adaptalift.com.au