Address
Form of workYour new company
This position is with a well-established Australian customer-owned Bank, based at their Contact Centre office in Melbourne Inner City.
Your new role
As a Customer Service Consultant based in a Contact Centre, you will be responsible for handling a high volume of inbound calls/enquiries and transactions as well as outbound follow-up activity (communication via calls predominantly, emails, live chat). You will provide support to customers within the Personal Banking space, handling customer enquiries regarding; opening accounts, internet banking, debit or credit cards, payments/transfers, fraud, foreign exchange, Insurance. Ultimately, you will be identifying opportunities to assist customers with the Bank's range of products and services, and liaise with internal teams to provide solutions.
- Start Date: Mid-February 2024
- Work Hours: 38 hours p/w, Monday - Friday, 7.6 hour shifts between the hours of 7am - 8pm, with a Rotational Saturday 9am - 2pm shift.
- WFH flexibility: 2 days work from home post training
- Location: Melbourne Inner City
- Training: 6-week training program
What you'll need to succeed
- Proven recent Customer Service experience
- Proven experience working in a fast-paced role
- Strong Communication/Interpersonal & Computer skills
What you'll get in return
- Salary package of $56k - $60k + 13% Super
- 2 days work from home
- Career growth progression
- Supportive and social workplace culture
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to jemma.latemore@hays.com.au
#2840014
