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Form of work At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Are you tired of working from home, missing human interaction and a fun working environment? Come join our happy go lucky and hardworking team. We work out of a great, convenient city location and can't wait for you to join us.
About the Role
You will be responsible for communicating directly with customers, to help with any queries and resolve outstanding balances owed to the client. This includes inbound and outbound calls, customer service and processing credit card payments. The ability to navigate multiple systems at once is key in this role.
If you’re interested, here is what you need to know.
Multiple intakes: 27th March, 17th April & 1st of May.
Operating hours Monday to Friday 8:00 am - 8:00 pm - No weekend work!
Location: Melbourne CBD
We are looking for candidates who:
Thrive in building a professional rapport over the phone
Love working in a fast-paced environment where you have set targets to achieve within set timeframes
Can undertake multiple tasks whilst actively listening to assist in resolving customers' needs
Demonstrate competent computer skills including system navigation
Be as passionate as we are about providing exceptional customer experiences
Previous experience in collections
Our promise to you.
There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do.
