Customer Service Coordinator

Nu-Pure Beverages is the largest privately owned beverage manufacturing company in Australia.  We are proud to confirm that our products are 100% Australian made and we have a strong focus on environmental sustainability.

Due to continual company growth and the December 2022 acquisition of a beverage manufacturing plant in Perth, we have a NEW role for a Customer Service Coordinator to be based locally at our Wangara plant, reporting through to our QLD Head Office team.

The Customer Service team is involved in the end-to-end order process, coordinating with a variety of stakeholders such as production, warehouse, and logistics. You'll be responsible for ensuring client orders are managed professionally and promptly. This isn't a traditional phone-based Customer Service or call centre position - you'll answer a maximum of 10 calls a day and spend the rest of your time working hard behind the scenes in an operations capacity, and liaising via email, managing a very busy shared-inbox.

This full-time position is based in Wangara, and we are seeking a professional and energetic person with the ability to think on their feet, work autonomously, and use initiative to problem solve.

Reporting to the National Customer Service Manager, you'll be responsible for:

• Account management of customers – stock management, delivery, order processing, follow ups, communication.
• Handling customer disputes impacting their deliveries or orders.
• Liaise with all relevant departments in relation to achieving delivery dates.
• Monitor customer supply and report on trends and impact.
• Scrupulous attention to detail that ensures accuracy in dealing with information and resolving customer queries.
• Communicate with key customers on supply.
• Monitor inventory levels and manage customer supply accordingly.
• Strong organizational skills that consistently deliver a high standard while managing and coordinating a high volume of simultaneous and at times conflicting tasks.
• Invoicing customers when required.
• Manage and strengthen customer relationships.
• Maintain a thorough knowledge of the business and its products.
• Conduct sales calls when required.

• Minimum 2 years’ experience within a Customer Support or high-volume Customer Service centered administration role.
• Proven self-starter with the ability to work independently with a proactive approach to achieving KPI’s.
• Remains calm in escalated customer interactions.
• Adaptability and flexibility - demonstrates a pragmatic approach to getting the job done and at ease working in a constantly growing and evolving organization.
• Excellent communication skills, both verbal and written.
• Detail oriented with strong analytical skills.
• Ability to work within a team environment & autonomously with minimal direction.
• Sound knowledge of the Oracle ERP/CRM program.
• Minimum Intermediate level with Microsoft Excel, Word & Outlook.
• FMCG Manufacturing industry experience an advantage.

• Employee Benefits - Novated lease/salary packaging, Medibank private health discounts, employee referral bonus program.
• Go1 access coming! We are investing in the development of every individual at Nu-Pure, by introducing access to 1,000s of online, self-paced training modules. 
• Employee Assistance Program (EAP) to provide free, confidential support to you and your loved ones.
• Giving back – Since 2021, Nu-Pure Beverages formalised a National partnership with Foodbank Australia. In 2023 alone, Nu-Pure provided 148,700 kilograms of water to individuals and families in need.

If you are seeking a challenging but rewarding role, that allows you to develop and hone your administrative, sales, AND operational skills, then we encourage you to apply! 

Please submit all applications through Seek. For any questions or further information please contact our People & Performance team on **@nu-pure.com.au.

Please apply directly as submissions from third party agencies will not be considered at this time.