Customer Service Coordinator

About usYou've probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we're more than just scissor lifts and diggers. We're an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training.We're proudly Australian-owned, with a long history of supporting customers to deliver major projects, and an exciting future focused on digital transformation, sustainability and growth.At Coates, we understand that we're nothing without great people. So, you don't just work for us, we work for you. We're here to support and equip you with great training and development, flexible work options and a positive team environment to help you build your career from the ground up or take it to the next level.About the roleCoates Customer Service Coordinators perform a critical role within our branch teams by assisting customers with their equipment solutions.We are open to a range of experiences and flexibility requirements for this role, including part time, job share or university students. Talk to us about what flexibility means to you!A typical day will include Coordinate daily operations - equipment deliveries, transfers, pick-ups, repairs & breakdowns. Identify & respond to customer needs in person and by phone & email Contribute to the achievement of team KPI's - customer loyalty, sales revenue, safety Complete a variety of branch administrative duties - generate hire schedules, invoicing etc What you'll get in returnWe provide our team with a wide range of perks and benefits, including: Development and career progression pathways Access to our employee discounts, benefits & wellbeing program Purchased additional leave program Novated leasing and salary sacrifice Paid Parental Leave Volunteering opportunities through the Coates Foundation What you'll bring to the roleAs well as your natural Customer Service skills and strong work ethic, you will ideally: Have a friendly and sociable personality Thrive in a fast-paced work environment Be a quick learner with a high level of attention to detail Have intermediate computer skills (MS Word, MS Excel) Previous experience in a Customer Service role, and a genuine interest in helping others A proven ability to adapt to changing priorities and work conditions - you enjoy working in a dynamic environment and can flex to meet shifting needs Experience in or an interest in the construction/mining/engineering industries and a desire to learn about a diverse range of equipment solutions Need more reasons to join Coates?At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. We're proud to be implementing our second Reconciliation Action Plan (RAP); and we are committed to improving gender representation and developing our people including our future female leaders with our successful annual LEAP program. Across Australia we're investing in renewable solutions, including rolling out our branch solar power initiative, which will help us to achieve our net-zero greenhouse gas emissions goals.We are proud to support charities at both a national and local level through The Coates Foundation, including the Humpty Dumpty Foundation, TIACS, Mission Australia and the Clontarf Foundation, while also supporting RUOK?At Coates, we understand that we're nothing without great people. So, you don't just work for us, we work for you.What are you waiting for? Apply today!We welcome candidates from all backgrounds, experiences, and perspectives to apply. We are committed to fostering an inclusive and equitable workplace, where every individual's unique contributions are valued and respected.Coates. Equipped for you.