AddressRole Overview: We are seeking a temporary Customer Service Coordinator member to join our Not-for-Profit client in their Central Intake Team in their Hawthorn Office. This role involves client onboarding, managing inbound and outbound client calls, and administration of our systems. The successful candidate will be part of a small, friendly team that handles a high volume of work.
Key Responsibilities:
- Onboard new CHPS clients
- Complete reviews (care plans) for existing clients
- Manage bulk influx of clients
- Handle private client referrals
- Onboard DVA clients
- Maintain accurate client records and ensure all administration tasks are completed
- Proven Customer Service experience (outbound and inbound calls)
- Strong English communication and written skills
- Empathy and excellent listening skills
- High attention to detail
- Strong administrative skills
- Ability to manage a high volume of work
- Ability to follow procedures and work instructions in a compliance-driven environment
- Flexibility to adapt to changing project demands
- Interest in aged care or community health
- Desire to give back to the community
- Experience in taking meeting notes and managing basic project status updates
- Ability to report on personal and team metrics and KPIs
