Customer Service Officer | Scheduling Coordinator- Pay rate: $35.60 + super
- Start date: 6 Month Contract with a view to Perm
- Location: Melbourne CBD
- Part Time | 4 Hours Per Day, 10 am - 2 pm
- Hybrid Working, Flexible
This is a great opportunity to work with this large National reputable organisation located in Melbourne CBD with hybrid flexibility. The successful contractors will be working 4 hour over 5 days, 10 am - 2 pm with occasional rostered weekend work. This role provides excellent training and a friendly and supportive working environment. We are looking for standout
Customer Service Officers/Call Centre Operators who are customer-focused, organised and highly driven in to join their team on a temporary – part time basis. Successful candidates will need to be able to work within team, dynamic environment, able to adapt to changing priorities, and achieve both individual and team KPIs within defined service standards. This is a contract role, so we need candidates who can hit the ground running, are calm with a fast-paced training period and able to adapt quickly in a new environment. Experience in a similar role with strong administration and coordination skills or a call centre environment would be highly advantageous.
The role:
- Scheduling in technicians work
- Undertake administrative to support the provision of high-quality service delivery
- Maintain customer satisfaction
- Receive and obtain necessary information, and utilise generalist knowledge to take appropriate action
- Handle customer data and information with confidentiality
- Maintain accurate records and databases in their inhouse systems
Skills/Experience The call centre/
Customer Service representatives are the first point of contact for their technicians. It is essential that you enjoy providing a high level of
Customer Service treating customers with honesty, fairness, sensitivity and dignity.
- 2-3 years experience in administration, Customer Service or call centre environment
- Excellent written and verbal communication skills
- Previous experience within a large organisation would be preferred but not essential
- High level of professionalism
- Strong problem solving abilities, especially in a fast-paced environment
- Being very resilient and adaptable, show initiative
- Strong email etiquette
- Proficient in Microsoft office suite
- Tech savvy is essential
How to apply Does this role sound like the perfect role for you? Apply today!
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