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Form of work Title: Customer Service Coordinator Job Posting Date: 20 Feb 2024 Company: Coates Position Type: Permanent Full Time About us You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. We’re proudly Australian-owned, with a long history of supporting customers to deliver major projects, and an exciting future focused on digital transformation, sustainability and growth. At Coates, we understand that we’re nothing without great people. So, you don’t just work for us, we work for you. We’re here to support and equip you with great training and development, flexible work options and a positive team environment to help you build your career from the ground up or take it to the next level. Your new role at Werribee awaits: Coates Customer Service Coordinators perform a critical role within our branch teams by assisting customers with their equipment solutions. Coordinate daily operations – equipment deliveries, transfers, pick-ups, repairs & breakdowns. Identify & respond to customer needs in person and by phone & email Contribute to the achievement of team KPI’s – customer loyalty, sales revenue, safety Complete a variety of branch administrative duties – generate hire schedules, invoicing etc About you: As well as your natural Customer Service skills and strong work ethic, you will ideally: Have a friendly and sociable personality Thrive in a fast-paced work environment Be a quick…
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