Address- Full Time
- Lead and mentor a high-performing Service Desk Team
- Based at our Nunawading Office
At Whitehorse City Council, community is at the heart of everything we do. To stay ahead of and best respond to the evolving changes and needs of the community, the organisation is undertaking an exciting journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing excellent customer experience at all times. The five pillars of our transformation focus on:
- Excellent Customer Experience and Service Delivery
- Great Organisational Culture
- Innovation and Continuous Improvement
- Good Governance and Integrity
- Long Term Financial Sustainability
The role:
The Coordinator IT Service Operations will lead and mentor a high-performing Service Desk team, while also addressing complex issues.
The role will provide strong leadership to develop an engaged and enthusiastic team that provides both phone and face-to-face support for clients experiencing technology issues.
In collaboration with the IT Manager, this position will drive a high standard of customer service by working with stakeholders within budget and IT policies to ensure recognition of, and responsiveness to, the needs of staff and Councillors. This is a hands-on role requiring both people management, ITSM and technical skills.
About you:
To be considered for this position you will have:
- Relevant tertiary qualification in Information Technology or similar.
- Demonstrated ability to provide leadership, performance management and motivation to team members in delivering Information Technology operational and project activities.
- Demonstrated ability to work across multiple disciplines within a business to understand their business needs and align these with outcomes of technology support.
- Detailed knowledge of ICT trends, issues and opportunities particularly those related to information technology, Service Operations and technology transformations.
- Excellent organisation and time management combined with exemplary written and oral communication skills.
- Demonstrated ability to work both independently and as a member/leader of a team, often working to strict deadlines with competing priorities
In return, we will offer:
The ability to make a difference - Working at Whitehorse City Council you contribute to making a real difference in the lives of the community and those that live, learn, work or visit Whitehorse. Every day you really will see how the work you're involved in benefits the diverse community.
Great working conditions – a professional environment, friendly and supportive teams and a flexibility program that promotes employee work life balance.
An extensive Health and Wellbeing offering – Employee assistance program, private health insurance benefits, health checks (skin, hearing and vaccinations), discounted gym membership and facilities (e.g. Theatre, Arts, Leisure) and an active health and wellness program (e.g. stretching, healthy eating demonstrations and health challenges.
Career opportunities – engaging work and the opportunity to apply your skills and experience.
Transformation - We are in a time of transformation to stay ahead of the evolving changes and needs of our community. Together, we are on an exciting journey to empower all of our employees to be innovative, and constantly strive towards continuous improvement.
Further Information
Further information is available from Antoine Acklin on 9262 6215. To apply, please submit a copy of your resume (max 5 pages) and one page statement addressing the selection criteria and what you would bring to the role by 26 May 2024.
Come and join the transformation!
Download the Position Description:
IT Coordinator Service Operations
City of Whitehorse is a culturally and linguistically diverse community. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of our community. We are committed to upholding a safe, inclusive and respectful workplace that values the contribution of all.
Whitehorse City Council is committed to being a child safe organisation. We recognise our responsibilities to keep children and young people safe from harm and have established policies, procedures and training to achieve these commitments.
ABOUT USThe City of Whitehorse, located 15 kilometres east of the Melbourne CBD, is a culturally diverse community of almost 177,000 people. Whitehorse includes the suburbs of Box Hill, Burwood, Nunawading, Blackburn, Mitcham, Forest Hill and Vermont and is characterised by quiet tree-lined residential streets, an abundance of parks, gardens and natural bushland reserves, bustling shopping centres and a diverse range of arts, cultural, sports and leisure facilities.
Whitehorse City Council provides more than 100 services and facilities across a range of areas within our community services, city development, infrastructure, corporate services and transformation directorates. Whitehorse is one of Melbourne’s largest metropolitan councils with a workforce of approximately 1300 employees and aspires to foster an inclusive, vibrant, prosperous and sustainable community. Our employees help us achieve these goals!
At Whitehorse, employee health, wellbeing and development are paramount, and we aim for everyone to become the best they can be in the workplace. Benefits of working with us include:
- A welcoming and supportive working environment
- Great opportunities for training and to build a long-term career within Whitehorse or the local government sector.
- Extensive employee health and wellbeing programs including flexible working arrangements
- Salary sacrifice options for gym / swim memberships, childcare and superannuation; and access to novated vehicle leases.
- Competitive terms and conditions of employment
- Ample onsite parking at most facilities with ready access to public transport
- Active Social Club with a calendar of events through the year
