Address
Form of workMaleny Dairies is a family-owned business based in the picturesque hills of the Sunshine Coast hinterland. We are a progressive dairy processor with a passion for supporting the local community, and the environment. We are a local business success story that has been packaging and supplying milk products to supermarkets, cafes, and other retailers for many years.
Our products are naturally produced, locally sourced, bottled cold and delivered fresh. Care for the land, cows and farmers is at the heart of the business and Maleny Dairies is proud to support, purchase and process milk from local dairy farmers.
Maleny Dairies has won the Sunshine Coast Business Awards for the Food and Agriculture category in 2022 and 2023.
The Opportunity
Based in the rolling green hills of Maleny QLD, we have a fantastic opportunity available for a Customer Service and Despatch Officer to join the Maleny Dairies team on a full-time basis. The ideal candidate would have experience in receiving orders from multiple customer segments (distributors, third-party logistics providers, MSO, SSO, catering, local business) and be familiar with DC and cold storage FMCG operations.
The role will be responsible for:
• Receiving and processing of incoming orders from multiple customer segments.
• Verifying and maintaining customer records.
• Updating customer segments on order status.
• Coordination of despatch schedules with the distribution and logistics team.
• Recording of damaged and returned stock.
• Responding to customer problems or complaints.
• Managing administrative activities associated with the role.
• Compiling sales data for reports and trend analysis.
• Calculation and reporting of both financial and operational data.
• Provision of information to key stakeholders
Required Skills and Experience
• 5+ years’ experience in a similar role receiving orders from multiple customer segments.
• Must have exceptional digital skills and demonstrated experience using MYOB Advanced or a similar ERP/CRM.
• Familiarity with 3PL and DC distribution models.
• Excellent communication skills, with a customer-oriented mindset.
• High attention to detail.
• Reliable and punctual.
• Ability to problem solve.
• Willingness to follow all instructions and adhere to OH&S and company policies.
• Ability to work autonomously as well as part of a team.
Working Hours:
• Tuesday to Saturday 38 hours per week.
Maleny Dairies is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status.
Maleny Dairies new management team is committed to operating in a safe work environment with a safety-first culture.
To be considered for this wonderful opportunity, you must have the right to live and work in Australia to apply for this job.
No agency applications will be considered.
Please submit your application with both a CV and a Cover Letter outlining your suitability for the role.
For further information on this opportunity please email ***********@malenydairies.com or simply apply via SEEK.
