AddressReal Dairy Australia (RDA) is an Australian owned cheese processing and packaging business with locations and manufacturing facilities in NSW and Victoria. RDA is a world class supplier of dairy based products, services and solutions to the retail, foodservice and food ingredients markets.
This is a fantastic opportunity to join RDA as we continue our journey of exciting growth and game changing innovation and grow our team. TheCustomer Service Executive will be part of an enthusiastic team delivering daily customer excellence in all interactions and with our customers and Stakeholders.
In this role, you can expect to:
- Function as first point of contact for Customer, Consumer & Sales enquiries for our network of existing customers across Australia.
- Manage customer interactions relating to products, deliveries, equipment support and maintenance over Phone, Email, whilst supporting our Sales team.
- Collaborate with our sales and operations teams to deliver an outstanding experience for every customer.
- Work to drive daily KPI’s to shape efficiencies and processes for customers relating to sales & solutions-based interactions.
ABOUT YOU:
We would love to hear from you if you have previous experience within Customer Service, sales, especially in a call centre environment. Ideally, you will be able to demonstrate the below:
- Exceptional Customer Service skills, with a customer centric mindset
- Excellent communication skills, written and verbal.
- Computer literate with an eye for detail
- A good listener, with an empathetic approach to assisting customers.
- Ability to build rapport and create sustainable relationships with our customers and stakeholders.
- Target driven and able to work to KPI’s and targets.
- Ability to embrace change and remain agile in a fast-paced environment.
On offer to the successful candidate
An attractive salary.
- On site Parking
- An environment to make your mark and own your successes with your team.
- Be part of a team driven by success, quality and making things happen…. fast!
