Customer Service & Export Coordination

Seeking an Outstanding Customer Service officer who may have experience in exportation of goods for a FMCG company
Seeking a Customer Service representative for a leading Australian Milling and Manufacturer based in Tennyson. Position will be a cross between basic reception tasks and Selling/Upselling of goods to clients/ prospective clients. It will be based onsite in their admin building.
At this stage we are offering a 6-month temporary assignment with potential to extend. Hours of work are set to be Monday to Friday 7am -3pm.
Duties of the role include:

• Processing of customer orders and enquires effectively and efferently.
• Handle sales opportunities, via customer telephone and email enquiry's
• Identify alternate product opportunities for customers as they are spoken to and perform selling of products.
• Maintaining calls to customers as per call schedule
• Ensure customer complaints are handled in a timely manner.
• Ensure data is maintained accurately.
• Support the Account Manager and Customer Service Manager by providing regular input on all account activity, reporting on customer interactions, including status and call reports on a weekly basis.

Successful requirements for this role, include:

• Previous Customer Service experience minimum 3 years
• Excellent telephone and Customer Service technique
• Exceptional attention to detail
• Proven ability to adapt and improvise with problem solving and good negotiation skills
• Great verbal and written communication skills
• Ability to work well within a team environment.
• Proficiency in Microsoft Office/ SAP
• Experience in the food or beverage industry would be an advantage.
• Great multitasking, organizational and priority management skills

If this sounds like you next job opportunity, we look forward to hearing from you!
Please don’t wait, apply now!
Please note that you MUST have full time working rights in Australia.
**Only successful candidates will be contacted.*