AddressAustralian Grain Export Pty Ltd. is based in Adelaid, and it has a branch that operates a site at Rupanyup in the Wimmera region of Victoria. AGE is a well-established company with a history spanning over 23 years in business.
We are currently in search of an experienced Customer Service Manager to join our team at the Rupanyup site.
As the Customer Service Manager, you will manage the day-to-day Customer Service operations at the facility. Your leadership will be critical in managing the daily Customer Service operations. Duties will include:
- Constant liaison with grain buyers, external grain brokers, operations, and customers with up-to-date and accurate information to identify and respond to customer expectation.
- Overseeing and evaluating storage and inventory systems to ensure they meet supply demands and effectively manage stock levels.
- Overseeing the recording of deliveries, storage, and distribution transactions daily.
- Ensuring operational efficiency within the Customer Service sector.
- Coaching, training, and motivating staff to perform effectively and provide exceptional Customer Service.
- Monitor all inbound and outbound orders in a timely manner to follow up with clients to make sure satisfaction levels are met.
- Implement and develop procedures to maximize customer satisfaction.
You will have:
- 3+ years’ experience in leading a Customer Service team within the grain export industry or similar area.
- Strong problem-solving, decision-making, and communication skills
- Knowledge of the grain market, knowledge of pulse varieties, and experience in grain classification.
Preferred Qualifications:
- A bachelor`s degree in management or a relevant field.
- Proven experience in delivering exceptional Customer Service.
- Proficiency in managing a diverse team.
What we will provide:
· Flexible work environment.
· $70,000 + super
If you feel aligned with the job duties outlined above and are eager for a fresh opportunity, kindly submit your application in Word format at your earliest convenience. Alternatively, please reach out to us via email at *****@wimmeragrain.com.au to schedule a confidential discussion.
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Morning
- Tuesday: Morning
- Wednesday: Morning
- Thursday: Morning
- Friday: Morning
- 2-3 years of relevant work experience required for this role
- Working rights required for this role
- Expected start date for role: 01 July 2024
- Expected salary: $70,000 per year
