Customer Service Manager

A great opportunity to join our bank as a Customer Service Manager

Have experience leadinga team to achieving business outcomes? An opportunity had arisen to join oursmall close-knit team with the opportunity to enhance the processes andcustomer experience in the branch. Sounds like you? Apply now!

What We Offer

We’ve created aculture of cohesiveness and inclusivity. Our employees enjoy:

• Professionaldevelopment opportunities through mentoring, job appreciation, e-Learning andsupport of external qualifications
• We recognise ouremployees for their effort and contribution through our on-the-spot, quarterlyand annual recognition programs 
• Independent andfree well-being support through our employee assistance program
• Competitive pricingfor staff home loans and associated benefits
• Fun social eventsthroughout the year to maximise connection with your colleagues
• A positivekick-start to the day with fresh fruit and real coffee

About theOpportunity

In this role youwill be responsible for the day-to-day operation and performance of our Marrickvillebranch. Reporting to the National Branch Sales Manager, key responsibilitiesinclude:

• Establish andensure the highest standard of Customer Service is delivered to customers byall staff
• Lead, coach anddevelopment CSO’s to effectively perform their roles in line with the Bank’s values,policies, processes and risk requirements
• Achievement of KPIoutcomes including deposit targets, customer visits, and attendance atfunctions and events
• Adherence to RetailBranch Specific KRI Framework for you and for your team
• Manage client portfoliothrough a calling program, and clearly document all customer calls andface-to-face customer meetings via Salesforce CRM
• Merchandising to bedisplayed within national and brand guidelines and requirements - particularlyensuring consistent and impeccable presentation, printing and positioning ofmaterials

About You

We are seekingsomeone who has the following qualifications, skills and experience:

• Completion of HSCor equivalent. Tertiary qualifications preferred but not essential
• Min 7 years’experience in a branch leadership, or comparable
• Strong leadershipcapability with the ability to effectively management performance for qualityoutput
• Strong ability tocoach and development employees
• Proficienttechnology skills in banking hardware and software programs 
• Ability to workautonomously, with a can-do attitude and positive disposition
• Exceptional riskculture and the confidence to raise and address matters that may cause harm tothe business or our customers

Sounds likeyou?  To join our Bank where people andrelationships matter - apply now!

About Bank ofSydney

Bank of Sydney is agrowing, thriving bank that’s proudly built on multicultural, community bankingfoundations and a human connection with our customer. Our shared vision isfocused on the growth of our people by nurturing their talent and developingtheir skills. With us, your career is in safe hands!

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