Customer Service Manager

An amazing opportunity to join an industry leading food manufacturer based in Melbourne's northern suburbs. This dynamic role is pivotal to the organisation, handling logistics, planning and production responsibilities to ensure both external and internal stakeholders are duly satisfied. The successful applicant will lead the Customer Service team of three, and oversee all internal and external customer order & dispatch requirements.

Key responsibilities include:

• Monitoring stock movements and responding to any queries regarding stock movements and deliveries 
• Overseeing all inbound and outbound orders
• Handling of small amount of export orders, custom clearances and associated documentation (NZ)
• Shipment & dispatch planning inclusive of 3PL / freight requirements
• Constant liaison with sales, production and demand teams to provide customers with up to date and accurate information and ensure DIFOT KPI's are met

To be successful for this role, you will posses:

• Food/FMCG experience essential
• Experience in a manufacturing environment highly desired
• Exceptional communication and administrative skills
• Highly organised - the ability to multitask and prioritise 
• Proactive, can-do attitude - inquisitive, adaptive and bubbly 
• High level understanding/experience in warehouse management/inbound or outbound freight movement
• Critical attention to detail
• A strong leader

If you feel you could be the right fit for this role, please apply via the link or send us and email at *****@pacevic.com.au for more information. If you’re looking for a different role within our specialties and wish to engage our services, we’d love to hear from you. If you wish to discuss this role confidentially or other roles that we are currently recruiting for, please contact Brock at *****@pacevic.com.au or visit www.paceappointments.com.au. Note all applications will be treated with the strictest confidence.

Pace (VIC) Pty Ltd are the experts when it comes to our four specialties: Manufacturing & Technical Operations, Procurement, Sales & Customer Service and Supply Chain & Logistics. Founded in 1990, we have over 30 years of proven success in placing candidates in exciting and relevant roles. Our team is dedicated to working with forward-thinking and inclusive workplaces to find them top talent.