AddressKey Responsibilities:
1. Policy & Procedure Development: Develop, check and update the company’s rules and guidelines related to how we treat our customers and the quality of what we sell.
2. Operational Efficiency: Ensure seamless operations within a customer contact centre environment, optimizing processes to guarantee stellar Customer Service.
3. Team Leadership: Provide consistent direction and feedback to team members, playing an active role in recruitment and fostering an environment of growth.
4. Staff Management: Motivate, manage, and ensure the professional development of staff tasked with delivering Customer Services.
5. After-Sales Service: Strategically implement after-sales services to gauge customer satisfaction, assess the performance of purchased goods, and adapt services to meet evolving needs.
6. Stakeholder Collaboration: Actively collaborate with the other parts of our company, our partners, service agents, and customers to discern and cater to customer expectations.
Continuous Improvement: Proactively seek feedback, analyze patterns, and adapt strategies to continually enhance the company’s customer relations.Key Qualifications and Skills:
- Diploma in business management or minimum of three years of relevant experience.
- Strong interpersonal and communication skills.
- Adept at team leadership and motivation.
- Familiarity with CRM software and Microsoft Office suite.
- Insight into the Australian food industry, with an emphasis on Korean food, will be beneficial.
- Resilient problem-solving skills and dedication to constant improvement.
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Morning, Afternoon
- Tuesday: Morning, Afternoon
- Wednesday: Morning, Afternoon
- Thursday: Morning, Afternoon
- Friday: Morning, Afternoon
- 2-3 years of relevant work experience required for this role
- Working rights required for this role
- Expected start date for role: 01 July 2024
- Expected salary: $68,000 - $75,000 per year
