Address
Form of work
SalaryCustomer Service Manager
- Well established hardware/outdoor lifestyle products company
- Dynamic, professional environment
- Entrepreneurial and collaborative culture
- Moorebank location
Established in 1928, our client is proudly recognised as a supplier of value to the retail, trade, government and commercial markets in Australia and New Zealand. Holding a market leading position in outdoor lifestyle, safety, security, and hardware categories, they offer superior products and customer support in a wholesale environment based in Moorebank.
An exciting opportunity currently exists for a true Customer Service Manager to join their dynamic and progressive environment, to drive growth and outcomes and improve current processes.
About the role:
- Drive strategies to foster and improve internal and external stakeholder relationships.
- Manage and mentor a team of 12 direct reports to maximise customer experience and outcomes.
- Monitor dashboards and assets to achieve qualitative & quantitative targets.
- Analyse statistics and compile reports with meaning
- Recognise and address gaps and inefficiencies in processes.
- Manage end user communication to recognise trends and identify solutions.
About you:
- Previous experience as a Customer Service Manager with exposure to change management/process improvement
- Driven and dynamic with a strong understanding of reporting and data
- Experience in mentoring and managing staff in a professional environment.
- Solutions focused.
- Adaptable to change and ability to respond to competing priorities.
- Experience managing high-volume queries.
- Distribution/warehouse experience an advantage.
In return our client can offer an inclusive, positive team culture where Friday afternoon drinks are a given and every success celebrated! Be inspired by a team who are entrepreneurial and high achieving and have a shared vision of being the preferred and first choice supplier.
If you are interested in finding out more or applying for this exciting opportunity, please reach out to Kerrie Best for a confidential discussion on 0448 231 *** or ***********@casacdetalent.com.au
