Customer Service Manager

CUSTOMER SERVICE MANAGER

Figleaf Pool Products is run by local people who know the local conditions. Our team of professional pool technicians will help take the hassle out of maintaining your pool. We have carefully selected products that we consider to be the most reliable, best performing, and economical options available on the market today. We supply and repair a wide range of products such as swimming pool pumps, swimming pool filters, chlorinators, and automatic pool cleaners!

 Position                            : Full – Time permanent (40 hours)

 Salary offered                  : $ 55,000 - $75,000 PA.

 Customer Service Managers are responsible for the smooth running of CUSTOMER SERVICE operations of a business, including contact centres or front desks. They coordinate the activities and performance of the team they manage and provide a point of escalation for more difficult customer enquiries.

 Duties and Responsibilities :

• Creating and evaluating programs, policies, and procedures pertaining to the services offered as well as customer relations.
• Ensuring operational effectiveness and job performed by various technicians.
• Directing and evaluating team members as well as helping with hiring for the company.
• Overseeing, inspiring, and developing technicians who involves with customers or clients.
• Organizing and carrying out after-sale services within the services to monitor client contentment, guarantee the functionality of the products acquired, and adjust and enhance services rendered.
• Communicating with customers, technical representatives, and other organizational units to determine and meet customer expectations.
•  Handling any conflicts or complaints from the customers or clients.

Skills & Experiences

To be successful in the role you will need to demonstrate the following:

Must have excellent communication skill.

·      Experience working in a similar role.

·      Previous management experience.

·     Commitment to providing excellent customer experiences by working with enthusiasm, energy, and pace.

·   Ability to provide effective team training and development, problem solving skill and tracking team performance.

• Looking for candidates available to work:
  • Monday: Afternoon, Morning
  • Tuesday: Afternoon, Morning
  • Wednesday: Afternoon, Morning
  • Thursday: Afternoon, Morning
  • Friday: Afternoon, Morning
  • Saturday: Afternoon, Morning
  • Sunday: Afternoon, Morning
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Expected salary: $55,000 - $75,000 per year