Address
Form of work
Salary- Excellent career opportunity
- Progressive family owned company
- Attractive salary + excellent incentives
About the Role:
This full-time position of Customer Service Manager requires a highly organised and capable individual who is responsible for the overall performance and operations of the CUSTOMER SERVICE team, ensuring our customers receive an outstanding shopping experience
You will be responsible for the management, training and development of the CUSTOMER SERVICE team. This includes performance managing team members and setting development programs to ensure the team are continuously striving for excellence
Attention to detail is essential and the successful candidate will have an important role to play in the success of our business, ensuring department standards, professionalism, CUSTOMER SERVICE and operational functions are first class every day
Responsibilities:
- Outstanding CUSTOMER SERVICE standards
- Leadership skills to provide ongoing support, training and development for your team
- Timely performance reviews of team and development programs for continuous improvement
- Staff presentation and professional execution
- Development of 2IC
- High standards in visual presentation
- Safety and compliance management including participation in department audits
- Personnel cost management, rostering and achieving appropriate coverage to store requirements
- Previous supermarket CUSTOMER SERVICE experience
- A passion for CUSTOMER SERVICE in a fast paced environment
- A leadership style to engage, mentor and lead a team to hold them to a high standard
- Understanding of supermarket best practice including P&L management, inventory & merchandising
- Excellent communication skills
Depending on qualifications & experience, you will receive an attractive salary package and have the opportunity to work within a great team culture. Being a family owned and operated business, this will provide you with a family environment with flexibility toward your needs
Our History
The Bernardi Group have been providing local residents of Central West NSW with an independent grocery alternative since 1969, with the first store operating as a fruit market. Bernardi's now operate large format supermarkets and employ over 500 people in Blayney, Forbes, Bathurst and West Wyalong as well as a stand-alone discount variety stores in Parkes.
We are extremely passionate about the local communities in which we operate and support them significantly throughout the year. With a recent transition to a new look format, the future has never been brighter for the Bernardi Group as we look forward to expanding our team.
Summary of role requirements:
- Flexible hours available
- 2-3 years of relevant work experience required for this role
- Working rights required for this role
- Expected salary: $70,000 per year
