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Form of workA & S Facility Services, based in Coburg, VIC are looking to hire an exemplary Customer Services Manager to join the company, to be in charge and responsible for managing day-to-day Customer Service operations, recruitment, and overseeing project management related to Customer Service.
You will have to develop programs, create budgets, liaise with company and community contacts, and supervise personnel.
Responsibilities and tasks:
- Develop and maintain a customer engagement marketing strategy for clients to improve business growth.
- Integrate customer engagement within the organisation to maximise team effectiveness.
- Manage customer engagement operational costs in consultation with the Finance team to meet financial budgets.
- Initiate a quality audit in consultation with Operations Manager to review the effectiveness of operations.
- Evaluate staff and team performance to improve workforce capability.
- Support the recruitment, selection, and induction of staff in consultation with Operations Manager and HR team.
- Manage customer engagement centre staffing to ensure satisfactory performance.
- Optimise customer engagement operations to improve services for company clients and individuals.
- Liaise with internal and external stakeholders to review customer feedback.
REQUIRED SKILLS:
- Strong interpersonal skills with a proven ability to communicate across different levels of an organization.
- Proven leadership skills and the ability to effectively manage others.
- Project management.
- Ability to connect people.
EXPERIENCE:
- Experience in a similar role
- Proficient knowledge of Customer Services and standard office practices and procedures.
- Demonstrated ability to lead business and resource planning to deliver outcomes on time and within budget.
- A track record in innovation, services design, quality improvement and leading change.
- Strong communication and interpersonal skills, together with the ability to advocate and influence stakeholders to achieve the desired outcome.
ABOUT THE BUSINESS:
A&S is a facility services company with more than 30 years of experience in the market. The team is trained, experienced, and motivated to deliver the best results possible. They are one of the leading industrial cleaning companies in and around Melbourne.
