Job descriptionSome career choices have more impact than others.At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.HSBC’s global capabilities and footprint allow our teams to provide a single coverage point for multinational clients operating internationally. Offering vast expertise and local knowledge, especially in emerging markets, our products and services have been designed to meet the global financial needs of our clients, whatever and wherever they are. Australia is a priority market for HSBC’s Global network.Taking on the role of
Relationship Manager with our Multinationals team in Melbourne, you will provide local relationship management coverage for high profile inbound Global Banking customers across the full spectrum of corporate banking products. The Multinationals strategy is to provide consistent, in-depth and dedicated coverage across the HSBC network with the end goal to deepen our relationship with our customers.This role presents a fantastic hands-on opportunity for the right individual to develop their coverage banking relationship management skills whilst being exposed to the full range of institutional banking products and services.
Your main responsibilities will include:- Acting as the primary point of contact for key clients and internal colleagues both locally and internationally across a wide range of product and client relationship matters.
- Establishing strong and close working relationships with key individuals in clients’ management teams.
- Working collaboratively with other global businesses, product and service partners to identify opportunities to connect customers and strengthen the relationship.
- Deepening client relationships and develop effective strategies to improve income generation, anticipate customer needs and provide a superior quality service to position HSBC as the market leader in this segment.
- Negotiating and structuring credit facilities and documentation under the constraints of credit/lending policies and market standards, meeting clients’ needs through a thorough understanding of their businesses, financing requirements and market conditions.
- Maintaining a proactive calling programme to service clients, ensuring senior management and key stakeholders for key corporate clients are contacted regularly.
- Delivering a high-quality service by owning customer engagement, striving for excellence in all interactions, and always acting according to the highest professional standards.
- Supporting the team through assisting to manage workflow and liaising with stakeholders across the bank.
RequirementsTo be successful in this role you will require:- Solid experience working with corporate/institutional clients across the full spectrum of corporate banking products.
- Ability to build strong and lasting relationships with internal and external stakeholders
- Strong sales and customer service orientation, with the ability to work independently and autonomously under pressure.
- A keen interest in the market and specific client developments, taking a pro-active role across broad industry sectors.
- Ability to balance and address conflicting priorities amongst Global Banking clients and internal business requirements.
- A genuine team focus with the ability to manage own workflow and oversee workflow of Associates and other stakeholders through strong organisational skills, time management and interpersonal interaction.
- Understanding of compliance obligations, risk management and credit mitigants, preferably gained through experience in front line and risk roles.
Sound written and verbal communication, interpersonal and analytical skills. * A tertiary qualification in a relevant discipline.Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.Learn more about careers at HSBC Australia – https://www.hsbc.com/careers/where-we-hire/australiaPersonal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited. Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels. #LI-HSBCMH
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