AddressAbout Us:
Keyzee is a property services company, specializing in the fulfillment of access devices. We service over 2500 properties across Victoria and work with some of the best property management companies in the state.
The Opportunity:
An exciting opportunity to take a key role in a fast-growing startup. We are looking for a proactive and organised Customer Service Manager. You’ll be working closely with the management team to assist in the delivery of excellent Customer Service with significant scope for growth in your role.
Due to our continued growth, we are seeking an experienced and enthusiastic Customer Service Manager for Victoria to manage our Customer Service team. You will assist in the key aspects of the business including Customer Service and case management.
Strong knowledge and previous experience working with and/or managing remote teams is desirable but not essential, however passion and a problem-solving mindset is a must.
The Benefits:
- Central location in St Kilda located minutes away from the train station.
- Significant scope for growth in one of Australia’s fastest growing start-ups.
- Weekly workplace lunches.
- Tight-knit and supportive team.
Key Responsibilities
- Lead, a small team of customer support agents to create positive customer experiences.
- Serve as the primary point of contact for escalated Customer Service issues.
- Collaborate with cross-functional teams, including sales, operations & management to address customer concerns and improve processes.
About You
You’re sharp, hardworking, attentive to detail, intuitive, reliable and extremely organised. You thrive under pressure and are excited at the thought of working in a fast-paced and exciting role. You must also have:
- 3-4 years of relevant experience in a similar role;
- Exceptional Customer Service skills and experience;
- Experience managing a team of staff;
- Proficiency in CRM systems, ticketing platforms, and other Customer Service tools/software;
- Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and internal stakeholders.
