Customer Service Manager - Industrial Manufacturer

Job Description Location: Melbourne South East
Job Type: Full-time
About Us: My client is a leading firm in the engineering industry, specializing in high precision engineered and power transmission products to customers worldwide. They are currently seeking a dynamic and experienced Customer Service Manager to join the team and lead the Customer Service department.
Key Responsibilities:
As a Customer Service Manager you will be responsible for:

• Team Leadership:

• Lead and manage a team of 2-3 direct reports within the Customer Service department.
• Foster a collaborative and results-driven team environment, ensuring high morale and productivity.
• Customer Service Excellence:

• Oversee and enhance the overall Customer Service experience, ensuring customer satisfaction and loyalty.
• Develop and implement strategies to meet or exceed customer expectations.
• Internal Sales Management:

• Drive internal sales initiatives, working closely with the sales team to meet revenue targets.
• Utilize your solid sales experience to identify cross-selling and upselling opportunities within existing client relationships.
• Process Improvement:

• Evaluate and optimize Customer Service processes to improve efficiency and effectiveness.
• Implement best practices and standards to ensure a streamlined and customer-centric approach.
• Pricing and Reports:

• Ensure accurate and current pricing for all products within Pronto
• Prepare special price proposals and update them in Pronto
• Maintain the price increase register and draft letters
• Update price levels and fixed price schedules in Pronto
• Adjust sales order pricing accordingly

Qualifications:

• Proven experience in a managerial role, overseeing a Customer Service team.
• Solid background in Customer Service and internal sales, preferably in an industrial equipment or similar industry.
• Exceptional leadership and team management skills.
• Strong interpersonal and communication skills.
• Results-oriented with a focus on achieving revenue targets.
• Familiarity with CRM systems and other relevant tools.

How to Apply:
If you are a customer-focused professional with a background in Customer Service and internal sales management within the industrial sector, we invite you to apply. An Attractive Base + Super is on offer.
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