Customer Service Manager

Join our team at UniLodge @ Western Sydney University – Campbelltown on a full-time basis Drive an outstanding resident experience and contribute to our great culture! At UniLodge we can offer you a rewarding career with opportunities for professional growth and development UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australia and New Zealand. We employ a team of over 1200 people who are dedicated to our vision, “To build inclusive communities for inspired living”. NEW OPPORTUNITY We have an exciting new opportunity in NSW, for a hands-on Customer Service Manager to join our newly formed team at UniLodge @ Western Sydney University - Campbelltown on a full time basis. You will join a team dedicated to creating a comfortable and supportive living environment for the students at Western Sydney University. Use your property management experience to lead our Customer Service team in delivering exceptional Customer Service.WHO YOU ARE Being a leader at UniLodge means being able to lead, coach and motivate your team to be at their best. You will be more than just a friendly presence; you are a crucial link in creating a supportive culture and inspiring community for our residents. You will be equipped to handle a fast-paced environment, keen to hear others’ views and will be comfortable taking accountability for your decisions. Whilst providing an exceptional experience is your forte, you will have a natural ability to resolve problems and adjust plans as you go. You will have demonstrated highly developed communication and organisation skills and will be resilient when working under pressure. Key responsibilities for this role will include, but not be limited to: Lead the front-line team to assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing. Build a high performing team, and ensure that direct reports receive timely feedback on their performance. Provide assistance with recruitment, and the delivery of relevant training and development opportunities to ensure that team members can reach their true potential. Ensure that accurate accounting of all resident related accounts for rental and sundries. Maintain control over the delivery of a quality accommodation product for resident requirements. Complete the check in and out process for our residents at the beginning and end of their tenancy. Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc. Our mandatory requirements include: Unrestricted Work rights in Australia National Police Check Working with Childrens Check First Aid & CPR (or willing to obtain) WHY UNILODGE Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing. And because everyone leads unique lives, we offer various leave options including study leave, parental leave entitlements, etc. JOIN OUR TEAM If you’re interested in working with us, please submit your application as soon as possible - outlining all the amazing qualities and skills you can bring to our team. UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. We are a 2024 Circle Back Initiative Employer – We commit to responding to every applicant.