Customer Service Manager

Position: Customer Service Manager

Position Type: Full Time

Salary: $72,000 p/a Plus Super

Employer Name: J,M,J & C SUKKAR - Trading as Adams Apple Fruit & Vegetables

A.B.N: 55 286 388 046

Job Location: Hurstville Westfield Shopping Centre, Hurstville, NSW, 2220

Advertising Period: 28 days - 22 Feb 2024 > 21 Mar 2024

Summary:

Our client, Adams Apple Fruit & Vegetables, located in Hurstville Westfield Shopping Centre, is a 'mini-major' store specialising in fresh produce, deli and everyday needs. It is dedicated to fostering a deep connection between consumers and their food. With a focus on sustainable, organic farming practices, they ensure every piece of produce not only tastes delicious but is also a testament to their commitment to the earth and the health of their customers. They are now seeking a Customer Service Manager to join their team and help continue this mission

The typical job responsibilities will include, but are not limited to the following:

•Lead the Customer Service team to deliver outstanding Customer Service consistently.

•Recruit, train, and mentor the Customer Service staff in line with company values.

•Set, monitor, and review performance goals for the Customer Service team regularly.

•Develop, implement, and review Customer Service policies to enhance customer satisfaction.

•Ensure customer feedback is effectively managed and used to improve service.

•Implement strategies to exceed customer expectations and build customer loyalty.

•Co-ordinate with other departments to ensure a consistent customer experience.

•Monitor and analyse Customer Service performance metrics to drive improvements.

•Handle complex customer complaints or issues efficiently and professionally.

•Foster a positive, inclusive, and collaborative team environment.

•Stay informed on the latest industry practices and standards in Customer Service.

Applicants must meet the following minimum requirements to be considered for the role:

•A minimum of 2-3 years proven experience in Customer Service management, preferably in the retail sector.

•Strong leadership skills with a track record of motivating teams to exceed targets.

•Excellent communication and interpersonal skills, capable of building strong relationships.

•Ability to analyse data, understand Customer Service metrics, and implement improvement strategies.

•Commitment to sustainable and organic practices, aligning with company values.

   Due to the volume of applicants, only those meeting the minimum standards will be considered and only successful candidates will be contacted.

   Thank you for your interest in the role.

• Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
  • Saturday: Morning, Afternoon
  • Sunday: Morning, Afternoon
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Expected salary: $72,000 per year