AddressAt Bunnings, you'll make a positive difference to our business and beyond.
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.
By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference - to our customers and the communities where we live and work.
About the role:
Our Trade Centres provide a delivery and pick up solution for key building lines, offering our commercial customers a service, delivering bulk quantities of stock to work sites. We partner with our commercial customers, helping them manager their project with a 'whole of build' solution. We stock a select number of core builders' lines, that allows our customers to build from the slab up. Everything from timber, insulation, cladding, windows, doors and appliances.
In this Monday to Friday role you will be responsible for the day-to-day sales support of in-bound calls, emails and face to face interactions whist ensuring the highest level of Customer Service in the network is maintained. You will have or have the ability to develop in-depth building / construction & supply chain knowledge and experience paired with excellent influencing skills that enable the team to thrive while ensuring continuous success & development of our commercial strategies. You will utilise our COS Quoiting and CCRM (Customer Management) systems to process orders and manage our client orders.
What you can expect to do:
- Process Purchase Orders for our Clients
- Contribute to a great team culture
- Be the conduit between our Customer Service teams & order fulfilment sites
- Build strong relationships with all Internal stakeholders such as Account Managers and local stores
- Support accurate orders for our account management teams
- Work with our CRM system stakeholders to ensure all interactions are delivered through this system to become one point for our customers
- Listen & action customer feedback to improve overall Customer Service experience whilst supporting the relationship and retention of our customer base
What we need from you:
- Strong Planning & organisational skills
- Ability to prioritise & Manage time Effectively
- Attention to detail
- A proactive approach and willingness to learn
- Excellent communication skills
Interested to apply?
As part of the recruitment process, you will be required to complete an online chat interview. This will take you just 20 minutes and will need to be completed within 24 hours of submitting your application. Once you've completed it, you'll receive a personality profile which will tell you a little bit more about yourself.
If successful, you will then be invited to complete an online video interview by email. Don't worry, it's only 4 questions and should take you about 15 minutes to complete.
Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. Contact us at jobs@bunnings.com.au and a member of the team will be in touch.
You'll be part of a workplace where you'll feel like you belong.
There's so much on offer when you're part of the team. Our flexible and informal work environment helps bring balance between work and home. Then there's the fun stuff like team discount at Bunnings and other Wesfarmers brands, incentives, discounts from corporate partners (such as private health insurance) and cost price food and drinks at the Bunnings café. We also offer 12 weeks paid parental leave, regardless of gender, and you will have the opportunity to create a real difference in your community and environment. Join us and experience Bunnings from the other side of the counter.
Please note that if your application progresses to the reference check stage, you may be required to submit a police check. If your search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.
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