Address- Hybrid work arrangement & close to public transport
- Highly supportive, team orientated, and values driven organisation
- Competitive Salary
About Us
Cheetham Salt is Australia's largest producer and refiner of solar salt, Cheetham Salt offers reliable salt products to a broad range of industries including the industrial, food, stockfeed, hide and pool sectors.
Based at out Melbourne CBD location are currently seeking a Customer Service Officerto join our team.
Life at Cheetham Salt
Our company culture and values driven behaviour is very important to us. From flexible working arrangements and regular social catch ups, we're committed to fostering a supportive and agile work environment for all our employees. As an employee, you will have access to benefits such as,
- Salary Continuance Insurance
- Unlimited access to LinkedIn Learning
- Employee Referral Program - refer a mate & receive $1000
- Employee Assistance Program
- Generous paid primary carer Parental & Paternity leave options
- Reward & Recognition Program which recognises outstanding achievements of all employees
The Role
We are currently seeking an experienced Customer Service Officer to join our team, reporting to the Customer Service Manager you will be responsible for establishing and maintaining effective customer relationships by exceeding customer expectations of service in line with the company values and procedures.
Your key accountabilities will include:
- Acknowledgement and entry of customer orders communicated by telephone, email & EDI
- Take and direct calls from the Customer Service telephone queue
- Maintain positive relationships with all customers
- Support the Sales team by providing information/assistance as required
- Liaise with relevant internal departments to resolve customer account queries & issues
- Liaise with relevant departments regarding stock availability and delivery
- Manage the customer's expectations and reduce unexpected delivery delays
About You
You will have previous experience in a similar role with an open and personable style that enables you to effectively engage and relate to stakeholders both internally and externally. You will have gained your experience and delivered great Customer Service in either in a contact centre environment or part of an internal Customer Service team. You will be a great communicator both written & verbal and a customer focussed approach over the phone. You are a problem solver and have exemplary skills when managing customer complaints.
Need to Work Flexibly?
We know flexible means different things to different people, let us know how we can support you to be your best.
If this sounds like you, please click 'apply button' and provide both your resume and cover letter. Upon receipt of your application, you will receive an email with our pre-screening questions (please ensure you check your junk email). Only applicants that fully complete the pre-screening questions and have full working rights in Australia will be considered.
The successful applicant will be required to undertake a pre-employment medical assessment, including drug and alcohol testing and background checks, including a police check as part of our recruitment process.
Application closes 23 May 2024
