AddressThe Opportunity
My client is currently seeking experienced Inbound Customer Service Representatives to join their team on Bourke St, Melbourne/Burley St Richmond due to experiencing growth during peak times.
Please note: The business will be relocating to Burley Street Richmond as of the 31st of July. Therefore some training will be required in Bourke St Melbourne, as per below:
- Prior to business relocation: Bourke St, Melbourne - 3-4 weeks onsite training
- New business location: Burley St, Richmond - 4-5 weeks onsite training
About your new role
- Training period: 8 weeks of training based at the above locations - 9am till 5pm
- Post training: This position will be based from home, 4 days a week & 1 day a week required from the CBD. After training this role will have a rotating roster from 8am till 8pm. (Please note that work-from-home will be assessed based on performance KPI's at 8 weeks)
- This position would require strictly 'no leave' between the dates of July 2024 to January 2025
- National Public Holidays will be standard days off
- Great company culture
- Police check and Drug & Alcohol testing required
- Intake commencing 1st July 2024
- Working with a close knit team that supports each other and celebrates team wins
You will be responsible for
- High volume calls - Inbound Call Centre - Assisting customers via the phone to meet their needs
- Providing excellent Customer Service at all times
- Contributing to the success of our business through making recommendations for improvement and taking ownership of your own results
- Meeting the high standards expected within our culture and customer expectations such as call handling times and call quality
Benefits
- Work with an iconic Australian brand
- Flexibility to work-from-home after training
- $33.34 per hour plus 12% of paid superannuation
- Temp to Permanent opportunity
Please apply directly by clicking apply now and submitting your resume in word format
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
