AddressCustomer Service Officer
Position No: Pool Ref 00981 Level/Salary: Level 2, $70,432 - $75,516 p.a. (PSCSAA 2022) Work Type: Permanent - Full Time, Fixed Term - Full Time Branch: Cockburn Police Station Location: Cockburn Closing Date: 2024-04-15 4:00 PM
This is a pool recruitment process (Ref 00981). This pool will run for a period of twelve (12) months and may be used to fill ongoing fixed term contracts, secondments, acting/relieving and permanent opportunities.
This shift work position operates on a rotational roster basis and includes day, evening, afternoon, weekend and public holiday shifts.
POSITION OBJECTIVE
This role contributes to the effective and efficient operation of the Cockburn Police Station (South Metropolitan area) by undertaking a broad range of Customer Service duties and providing administrative support.
This is team focussed position, overseeing the front counter, face-to-face and telephone enquiries and liaising with the Police Officers and Sergeants. It is a dynamic and varied role and the recommended applicant will be expected to work a variety of shifts including afternoon, evening and weekends.
APPLICATION PROCESS
Please ensure you complete, sign and scan the Integrity Check Consent Form (refer attached) and submit it along with your application (the Integrity Check Consent Form is not required for current WA Police Force employees).
Applicants are not required to address the work related requirements at this stage of the selection process.
Applicants are required to submit a comprehensive Curriculum Vitae (CV). Your CV should provide enough detail (dot points are sufficient) to allow the selection panel to assess your skills and experience relevant to the Key Accountabilities of the attached Position Description Form.
It is important to note that your CV should be tailored to clearly outline that you possess transferrable skills and experience relevant to the advertised role. Your ability to demonstrate this will be a key factor in determining whether you are competitive.
The CV must also include the names and contact details of two (2) referees who can comment on the applicant's ability to satisfy all of the Essential Work Related Requirements. Applicants should nominate at least one immediate (most contemporary) supervisor/manager unless exceptional circumstances exist.
Please note: For applicants deemed suitable, all Essential Work Related Requirements listed in the Position Description Form will be assessed at some stage during the selection process.
OTHER CONDITIONS
In addition to the above mentioned vacancy, a POOL is being created to fill future vacancies that may arise within the metropolitan area. This POOL will remain active for a period of twelve (12) months from the initial appointment. Applicants who are assessed as 'suitable' at the completion of this process, will be placed in the POOL and may be considered for future permanent and temporary vacancies as they become available.
Once an applicant from the POOL accepts a permanent position via this selection process, that applicant will be removed from the POOL. Applicants who accept a temporary vacancy will remain in the POOL and will continue to be considered for permanent opportunities as they arise.
Where an applicant in the POOL declines an opportunity (either permanent or temporary), that applicant may forfeit their right to be considered before other suitable applicants who were identified to be less competitive.
Integrity and criminal checks will be conducted if the recommended applicant for a position is not a current WA Police Force employee. Any relocation costs associated with appointment to these positions may be the responsibility of the successful applicants.
SUBSTANTIVE EQUALITY & WORK HEALTH & SAFETY (WHS) STATEMENT
The WA Police Force is an Equal Opportunity Employer and encourages Aboriginal Australians, young people, people of diverse sexualities and genders, people with disability, people from culturally and linguistically diverse backgrounds and women to apply for positions within our agency. The Department also promotes flexible family friendly work practices.
Throughout the recruitment process we provide reasonable adjustments to allow people with a disability to participate effectively. Reasonable adjustments can also be made available to assist you in the job, if you are successful in gaining employment.
WHS is a vital component within the WA Police Force. Safety is a partnership between the employer and their employees and it relies on all of us working together to ensure that everyone is safe in their working environment, which enables them to go home safely. We incorporate safety in every part of our business and it is an integral part of the decision-making process.
The WA Police Force has a duty of care to ensure employees are not adversely affected by alcohol or drugs in the workplace. The effect of alcohol or drugs can impact on the health and/or safety of the individual or others, and this behaviour is not aligned with the WA Police Force Code of Conduct. As a result, a testing regime has been established as an important way of providing assurance to the community that the expectations they hold for all members of the WA Police Force are being met. Regular testing of all employees for alcohol and drugs aims to ensure the health, welfare and safety of all personnel and promote community confidence in the WA Police Force.
FOR FURTHER JOB RELATED INFORMATION
Please contact Senior Sergeant Chris Campbell on telephone number (08) 6174 9666.
SUBMITTING YOUR APPLICATION
Applicants are requested to apply online. To apply online, you must have a valid email address and be ready to attach your comprehensive electronic resume, integrity check form (if required) and any additional attachments as requested in the "APPLICATION PROCESS" section of the advertisement. Please select the "
