Customer Service Officer

We currently have a vacancy for a Customer Service Officer to join our growing and supportive team based at Altona, VIC supporting the interstate transport division. This is a full time position and requires someone who has a great work ethic, a can-do attitude, and a willingness to learn and develop.

• Processing customer orders
• Ensuring all orders delivered are supported by proof of delivery and entered into our system
• Responding to customer queries and requests  
• Daily reconciliation and processing of invoice activities in a timely way  
• Provision of customer reports  
• Coordinating alternative transport for non DGL deliveries
• Checking and authenticating supplier invoices
• Daily reconciliation of interstate transport movements to ensure delivery timings meet contractual requirements.
• Data entry  
• Housekeeping of site and surrounds
• Managing stock take activities and customer requirements
• Capturing customer feedback.

Here are the skills and qualifications you'll need to be considered for this role. 

• 2+ years proven experience in a similar administration role within the 3PL/Logistics industry
• Commitment to Customer Service and delivery in full and on time (DIFOT)
• Ability to manage competing priorities in a high-volume processing environment 
• Attention to detail and data entry accuracy 
• Demonstrated written and verbal communication skills 
• Ability to work collaboratively as part of a team and individually to provide excellent Customer Service
• Proficiency with the Microsoft Office Suite - particularly Excel, Word, and Outlook 
• Ability to comply with Company policies, procedures, and applicable legislative requirements.

Knowledge of the Australian Dangerous Goods Code (ADG) and/or Dangerous Goods Storage & Handling Regulations, as well as experience in working with inventory/warehouse management systems are desirable but not essential. 

At DGL Group, we focus on solving problems for our customers. We are a diversified industrial group of companies, offering end-to-end supply chain service, including chemical and industrial formulation and manufacturing, warehousing and distribution, waste management and environmental solutions. 

With more than 4,200 customers and 750+ employees, we operate across Australia and New Zealand, as well as internationally. We are listed on the Australian Securities Exchange and are on a trajectory of significant growth – which brings enormous opportunities for the right candidate. 

Recruiters: We recruit internally so please don’t send us candidates or contact our managers. We’ll contact you if we require your support. 

Privacy collection notice

As part of the application process, we ask you for private information such as your name, contact details, qualifications, employment experience, your right to work in the relevant location and, in some cases, medical information. If you move ahead to the next step, this will also include reference checks and potentially personality profiling. This information provides us with an insight into how suitable you are for the role. 

Any information obtained is confidential and managed by the relevant recruiting team member. We store the information securely, and it can be accessed only by nominated people in the company. It is not provided to any third party without your written consent. Where the law requires, the information may be provided in line with the legal direction. By applying for this role, you consent to the collection of private information in line with this notice.