Customer Service Officer

• Work in a small, positive team environment
• Work as part of a dedicated team to ensure a positive visitor experience
• Flexible working arrangements to facilitate a healthy work-life balance

About the role

As part of the Customer Service Officer team, you will be the face of Parks Victoria to greet visitors. Part of your daily responsibilities will be assisting customers in their enquiries, checking in guests staying in the park, campground patrols, answering incoming calls and responding to emails. You will have the opportunity to work at different work locations within the park, including the visitor centre and general store in Tidal River, Yanakie entrance station and the Wilsons Promontory Light station. You will be required to walk long distances to get to the sites and stay overnight for multiple nights. As a Customer Service Officer, you will provide a high level of housekeeping of the cottages and conduct lighthouse tours.

We're looking for someone with:

• Experience in the provision of quality Customer service.
• Knowledge of the Victorian parks estate is desirable
• Demonstrated working knowledge of booking systems, CRM software and customer databases is highly desirable

Your application will need to include

• A current Resume
• A cover letter

Application Closing date: Sunday 31st March 2024

About Parks Victoria

Parks Victoria's vision is to be a world-class parks service, ensuring healthy parks for healthy people. It is a statutory authority with responsibility for managing an expanding and diverse estate covering more than 4 million hectares, or about 17 per cent, of Victoria.

Sound like you?

If this sounds like you, and you would like to help build on our Visitor Experiences, then we would like to hear from you. For a confidential discussion about the role, call Ben Pickett on 03 8427 3*** or apply online!

Organisational Commitments

Parks Victoria is committed to child safety and has zero tolerance for child abuse and all forms of harm to children, in accordance with the Victorian Child Safe Standards. All prospective employees to undergo a National Police Record Check and Working with Children Check prior to commencing employment.

Parks Victoria recognises diversity and inclusion is everyone's business. We value a culture where everyone can be themselves at work, regardless of background, orientation, age or gender, that brings out our best, values everyone's contribution and works within a flexible working environment, ultimately reflecting the community we serve.

Only people with Australian Citizenship or Permanent Residency may apply for this position.