AddressAbout us
Medi-Rent has over 30 year’s experience in providing medical and maternity rental equipment for the management of people’s health as well as preventative solutions to optimise healthy lifestyles.
Complete on-the-job training will be provided in this key role as part of our Customer Service team. We are looking for a fulltime Customer Service Officer to be based at the Werribee, Victoria warehouse. You will work closely with the full-time Warehouse Officer and service our clients across Australia and New Zealand.
Tasks & responsibilities
- Speaking with customers and clients over the phone and in person at our office
- Assisting customers with product enquiries and payment options
- Creating accurate rental contracts and ensuring all conditions for rental have been met
- Processing sales, returns and exchanges in our rental system
- Maintaining accurate customer records
- Liaising with the warehouse to arrange picking and packing of orders
- Assisting in rental item tracking procedures
Skills & Experience
- Experience in Customer Service, sales, marketing or communications role
- Strong administrative and computer skills using software such as Microsoft Office Suite, MCS, Xero, BPoint, ACT
- Ability to empathise with customers and solve problems tactfully, respectfully and politely
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Proven knowledge of safe work practices
- High attention to detail
- Ability to organise to meet processing times
- Positive and friendly attitude
Qualifications
- Certificate III in Retail or Certificate IV in Customer Engagement or TAFE/VET Diploma Marketing and Communication; or equivalent experience
- Current driver’s licence preferred
- Criminal Records Check or ability to obtain one
- Full Covid 19 vaccination
Medi-Rent works to provide its staff with support, career development opportunities, education, responsibility and recognition, work/life balance, and satisfying roles.
Please email your covering letter and Resume to: ****@medirent.com.au including “VIC Customer Service” in the Subject. Due to the high volume of enquiries, only short-listed applicants will be contacted.
