AddressCustomer Service Lead
PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent.
Our Australian owned insulation client is seeking a talented and motivated Customer Service Lead to join their highly capable team to support them for an ongoing basis role with the opportunity to become permanent for the right candidate.
Location: Jandakot, WA 6164
Hours: Monday to Friday 8.30am - 5.00pm
Start: Ideally within 6-8 weeks
Remuneration: $40 - $45 per hour (depending on experience)
Duration: Ongoing (may become permanent for the right candidate)
The Role
- Managing and leading a small team of two Customer Service representatives, providing training, and coaching to ensure high-quality service.
- Monitoring team performance, setting Customer Service metrics, and analysing data to inform service improvements.
- Handling complex customer inquiries or complaints that have been escalated.
- Developing and implementing Customer Service policies with the GM of Strategy and Growth and procedures to standardize and improve service delivery.
- Collaborating with the operations and finance departments to resolve customer issues and improve the overall customer experience.
- Ensuring Customer Service team has the necessary tools, resources, and information to effectively assist customers.
- Providing regular feedback to team members, conducting performance evaluations, and managing team schedules.
- Identifying training needs and opportunities for skill development within the Customer Service team.
- Keeping abreast of new product launches, company policies, and industry trends to provide accurate information to customers.
- Facilitating communication and fostering a positive work environment to maintain high employee morale and motivation.
- Acting as a customer advocate by providing feedback to the company on customer needs and experiences.
Experience Required
- Minimum 2 years' experience in a similar role
- Ability to fully utilise Microsoft Office software packages
- Experience working in a fast environment
- Exceptional communication skills and ability to multitask
- Experience in management
If you are interested in this role and fit the criteria, please apply online today! If you have any further questions before applying online, please email Kiara Allmark at *************@persolkelly.com.au
**PLEASE NOTE - only online applications will be considered**
Who are we
At PERSOLKELLY, our passion is - and always has been - putting you first.
We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.
We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.
We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.
So it's over to you. If you would like to join our team, please APPLY now.
To learn more about working with PERSOLKELLY, we encourage you to visit our website.
Follow our LinkedIn page at linkedin.com/company/persolkelly for the latest updates and insights.
