Customer Service Officer

National Masonry

Deer Park

Our business

National Masonry® is a leading manufacturer and reseller of Concrete Blocks, Bricks, Pavers & Retaining Walls. It is our goal to provide our valued customers with high quality products that will stand the test of time.

We work safely and believe that our employees are key to our success.

The role

We currently have an opportunity for a Customer Service Officer as an expansion of our existing Customer Service Team. Reporting to the Customer Service Supervisor the role involves:

• Receiving and actioning customer enquiries and orders by incoming calls and emails
• Entering and processing orders
• Providing customers with advice and information on our products
• Explain ordering, sales and delivery processes
• Following up customer orders
• Preparing Picking Slips
• Reviewing available inventory
• Relating to and making enquiries of the Sales, Production and Yard teams
• Managing return of delivery pallets

You are

• Inquisitive, always looking for improvement or a better way
• A team player, willing to work with the team to achieve the right result for our customers and the business
• Ethical and will always do what is right

What you will need to succeed

• Attention to detail and accuracy
• Excellent written and verbal communication skills
• Ability to use E-mail and Microsoft Office applications
• Experience with Pronto ERP of advantage
• Australian driver’s license

We offer

• A friendly and supportive team environment
• A full-time role with an established business

Should you have any questions please email **@nationalmasonry.com.au

Please apply through SEEK