Address
Form of workIndigo (formerly Independent Living Centre WA) is a national organisation with head office located in Perth. Our operations span the whole of Australia, with staff located in WA, NSW, and QLD. We are a leading provider of Assistive Technology (devices and equipment), home modifications, therapy, and professional education. We provide tailored allied health and AT solutions to people with disability, seniors, carers health professionals and educators. Through our customer-centric services we aim to achieve greater independence and inclusion for all.
THE ROLE
With ongoing growth of Indigo, and expansion of the national GEAT (Goods, Equipment and Assistive Technology) contract under the Commonwealth Home Support Program, we are now looking for more Customer Service Officers to join our team!
We are seeking professional, self-motivated Customer Service Officers to be part of our high performing phones team. You will be performing this role from the comfort of your own home whole being supported remotely by our amazing Team Leads and Staff Development Lead.
These are varied roles which include the following duties:
- Providing Customer Service through telephone or email contact
- Link customers to internal and external services
- On-boarding clients within an allocated region of Australia, referred through My Aged Care for Commonwealth Home Support Services
- Supporting customers through their journey
- Some opportunities for weekend work
THE CANDIDATE
If you are passionate about Customer Service and customer experience, love working as part of a supportive team and enjoy a steady workload, we would love to hear from you!
The successful candidate will have:
- demonstrated experience in Customer Service and sound understanding of customer relationship management with professional delivery
- Previous call centre experience – inbound and outbound calls
- A track record of thriving in independent work environments
- You will have experience in general administration, and good attention to detail
- Excellent computing skills, being competent in MS Office, Outlook and Teams
- Exceptional multi-tasking abilities – being able to work across multiple platforms whilst being on a call with a customer
- Self-motivated and able to work independently
- Collaborative team approach and excellent interpersonal skills
- Exceptional communicator
Desirable experience and knowledge:
- Prior experience as a remote worker
- Knowledge of the aged care or disability sector or previous experience using client management systems
- knowledge of NDIS and CHSP
- Knowledge of assistive technology
- Previous call Centre experience
WE OFFER
- Valued-based organisation – making a difference in people’s lives
- Full-time permanent opportunities
- ICT equipment provided (laptop and monitor)
- Remote worker reimbursement to assist in your workstation setup
- Comprehensive onboarding and training program
- Ongoing support, training and mentorship
- Generous salary packaging options, of up to an additional $18,549 tax free
- A good work life balance for our staff is important to us and we offer additional leave and options to purchase extra leave
- Annual flu vaccination and an Employee Assistance Program
APPLY
Register your interest today by clicking apply and submitting your curriculum vitae
Get the full position descriptions by emailing email **@indigosolutions.org.au or go to https://www.indigosolutions.org.au/about-us/join-our-team
Shortlisting will commence immediately, Indigo reserves the right to commence interviews prior to the closing date.
Mission: We strive towards our mission of a community in which all abilities are valued, where people have the knowledge, tools, and confidence to participate.
Values: Passion, Integrity, Creativity, Together.
We value our people at Indigo and strive to have a positive and adaptive culture, one that aligns with our values; so cultural fit is just as important to us as qualifications, technical skill and experience. We promote and support diversity and inclusion in our workplace. If you require any additional support during the recruitment/interview phase, please contact **@indigosolutions.org.au
Great minds think alike, brilliant minds think differently.
