AddressJob reference: 581958
Location: 5000 - ADELAIDE
Job status: Long Term Contract
Eligibility: Open to Everyone
Who are we:
The Department for Trade and Investment facilitates South Australia’s growth in a way that is strong, effective, and sustainable by identifying and promoting South Australia’s competitive advantages. DTI helps attract local, national, and international investment and makes it easier for South Australian businesses to export premium goods and services.
DTI oversees South Australia's planning system to create liveable and sustainable communities that enhance the lives of all South Australians. It helps create an environment that promotes a culture of good design in the built environment and one where people and businesses can thrive.
The Role:
The primary purpose of the Customer Service Officer is to provide first level customer support to customers of South Australia’s online planning systems through an integrated multi-channel approach (emails, face to face and calls). The role sits within PlanSA and involves providing technical and non-technical support to all system users and managing all cross-functional matters in relation to the ePlanning platform.
About You:
To be successful in this position, you must be able to demonstrate experience across the following key capabilities:
- Experience in delivering excellent customer experience
- Strong attention to detail and effective record keeping skills
- Ability to simultaneously manage multiple Customer Service requests
- Experience in IT related support.
- Ability to provide expert advice and resolve complex issues.
Desirable Qualification:
N/A
Special Conditions
- Successful applicants may be required to obtain a satisfactory Department of Human Services Criminal History Check or National Police Check prior to employment. A renewal will be required every 3 years.
- There are 2 term positions available (12 to 24 month contracts).
Remuneration:
ASO3– $66,590 min – $70,968 max
Enquiries:
For all confidential enquiries, please contact Kate Jensen – PlanSA Service Desk Team Leader at ************@sa.gov.au.
Application Instructions:
All applications must be submitted online.
If you are interested in this opportunity, please submit a covering letter (no more than 2 pages), outlining your skills and experience in relation to the key capabilities outlined in the role statement, a current CV and the contact information of three referees including your current line manager.
All applicants must complete a ‘Pre-Employment Declaration in the SA Public Sector’ form.
Applications close: 17/03/2024 11:00 PM
Attachments:
- ASO3 - Customer Service Officer - Role Statement.pdf
- Pre-Employment-Declaration_240522.pdf
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
