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Passionate about delivering exceptional Customer Service? Ready to join a vibrant team as a Customer Service Officer?
At Communicare, we're looking for individuals who have a passion for Customer Service to join our committed team! As a Customer Service Officer, you'll be the welcoming face for Communicare clients, visitors, and staff.
Your responsibilities will include:
- Providing outstanding Customer Service through phone, email, and face-to-face interactions.
- Ensuring our reception and surrounding areas are maintained to the highest standards of cleanliness and safety, in accordance with Communicare's Child Safe, Trauma Informed, and White Ribbon principles.
- Supporting the wider Communicare community by maintaining well-stocked supplies and resources, and efficiently handling travel bookings, catering, and other needs.
This role is offered on a casual basis, providing flexibility for your schedule.
If you're ready to bring your passion for Customer Service to our team, we want to hear from you!
Who Are We?
Since opening our doors in 1977, our passion for delivering high-quality, people-focused support services have continued to flourish. In May 2020, we became the new custodian of White Ribbon Australia, establishing a national footprint for the organisation.
We remain committed to growing a workforce that celebrates diversity and seeks to inspire and empower the people we serve.
While we’ve changed a lot over the past 45 years, our values – Hope, Opportunity, Perseverance and Equality – remain at the very heart of everything we do.
This is your chance to join an organisation with an exceptional team culture, driven by a commitment to diversity, respect and fairness.
Selection Criteria:
- Relevant experience in a similar role, including Customer Service experience and engaging with diverse clients.
- Ability to attend to crisis and emotional distress demonstrated by clients.
- Intermediate computer, numeracy and literacy skills
- Intermediate communication and problem-solving skills.
- Intermediate organisational skills with the ability to prioritise competing tasks.
- Intermediate Customer Service skills
- Current Working with Children Card
- Satisfactory Police Clearance (not older than 6 months from the issue date).
- Unrestricted drivers’ licence
What we can offer you
- Opportunity to be part of an organisation helping to create strong, safe, and inclusive communities
- Generous NFP salary packaging opportunities (option to package up to $15,900 for general living expenses and an additional $2,650 for entertainment benefits per annum)
- Discounted Health Insurance with HBF
- Free, confidential counselling services through our Employee Assistance Program
- Annual Flu Vaccination Program
How to apply
Please submit a resume and a cover letter that addresses our Selection Criteria. Applications close 28 March 2024.
White Ribbon Workplaces are centres of respect and proactivity in relation to the safety of women in the workplace and the community.
Communicare encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, people from Culturally and Linguistically Diverse backgrounds, people who identify as LGBTQI+ and people living with disabilities.
Short listing will commence immediately. We reserve the right to close the position without notice. Unsolicited resumes and contact from recruitment agencies will not be accepted.
