AddressAbout Us
APA is a leading Australian energy infrastructure business. We own and/or manage and operate a diverse, $22 billion portfolio of gas, electricity, solar and wind assets. Consistent with our purpose to strengthen communities through responsible energy, we deliver approximately half of the nation's gas usage and connect Victoria with South Australia, Tasmania with Victoria and New South Wales with Queensland through our investments in electricity transmission assets. We are also one of the largest owners and operators of renewable power generation assets in Australia, with wind and solar projects across the country.
We employ more than 2,200 people across Australia and know that they are the key to our success. We are committed to a diverse and inclusive culture, where all our people feel safe, valued, and trusted to do their best every day.
The Opportunity
We now have an exciting opportunity available for a Customer Service Officer to join our Customer Service team in Brisbane, Eagle Farm office on a 12 month Fixed Term basis.
Reporting to the Customer Service Centre Team Leader, the primary purpose of this position is to put our customers at the centre of everything we do.
Key Responsibilities
- Respond in a warm and professional manner to telephone, email, business-to-business and web enquiries relating to the availability and connection of natural gas to new and existing residential, industrial and commercial properties, with a focus on accuracy and attention to detail.
- Assist customers with general enquiries and always consider their perspective.
- Establish and develop a rapport with builders, energy retailers, licensed gas fitters, and other repeat customers to maximise future connections to relevant Gas Networks.
- Responsible for communicating with internal & external stakeholders to facilitate the gas connection process within the required timeframe.
- Responsible for identifying, managing & escalating priority issues to ensure the customers' needs are met.
Your background
- Demonstrated track record delivering exceptional Customer Service.
- Proven experience in handling incoming calls (in a Customer Service centre or similar environment).
- Experience with managing difficult calls & complaints in a calm manner, as well as escalating issues when needed.
- Intermediate to advanced level of skill working with computers, including knowledge of Microsoft Office applications.
- Excellent inter-personal communication skills.
- Service and results oriented. Able to work under pressure and meet targets and deadlines.
About the Team
When you join the Customer Service team on this journey to success, you will have access to targeted career development programs, competitive remuneration, employee benefits, work-life balance and wellbeing programs. We are proud to offer hybrid working arrangements for our office based roles after being successful in onboarding and preliminary training.
Working at APA
APA is an equal opportunity employer. The safety and sustainability of our people, community and environment is our focus. We embrace diversity in our people to ensure our workforce is representative of the communities that we operate in.
APA provides you with access to targeted career development programs, competitive remuneration, employee benefits, work-life balance and wellbeing programs. APA also have an inclusive parental leave policy that supports all parents throughout their parenting journey.
Applicants must be eligible to work in Australia to be considered.
Sound like your kind of career? We'd love to hear from you.
Role closes Sunday 11th February 2024. Role Reference number 5645.
PD is available on request by emailing recruitment@apa.com.au quoting reference number above.
