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SalaryJoin our vibrant team at an international shipping company located in Braeside, VIC. With a strong commitment to customer satisfaction and a focus on excellence, they pride themselves on delivering world class shipping solutions to their clients around the globe.
Job Description:
As a Customer Service Officer, you will play a pivotal role in ensuring seamless communication and satisfaction for our clients. Your responsibilities will include managing inquiries, processing orders, resolving issues, and providing exceptional support to our valued customers. This is a fantastic opportunity to be part of a vibrant team and contribute to the success of a leading international shipping company.
Key Responsibilities:
- Handling customer inquiries via phone, email, and in-person interactions
- Processing orders accurately and efficiently
- Resolving customer issues and complaints in a timely and professional manner
- Providing product and service information to customers
- Liaising with internal departments to ensure customer needs are met
- Maintaining customer records and updating databases
- Assisting with administrative tasks as needed
- Previous experience in a Customer Service role preferred in the similar industry
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Attention to detail and accuracy
- Proficiency in Microsoft Office suite
- Ability to thrive in a fast-paced environment
- A positive attitude and willingness to learn
- Opportunity for career progression within a growing international company
- Supportive team environment with a strong emphasis on employee well-being
- Competitive salary and benefits package
- Convenient location in Braeside, VIC
- Exciting challenges and opportunities for personal and professional growth
