Address- Provide information and meet the referral needs of customers who contact LiveBetter via our 1800 number, via email, or in person.
- Permanent full-time opportunity to join our passionate and dedicated Customer Service Hub Team in Orange! Bring your outstanding Customer Service skills to this exciting role with LiveBetter!
- We would love to hear from you if you have a passion for the customer and identifying products and services to suit the individual needs of both current and new LiveBetter clients!
LiveBetter Employee Benefits include
- Salary Packaging (increase your take home pay)!
- Access to our 24/7 employee wellbeing app
- Supplementary Parental Leave
- Additional Purchase Leave
- Employee Referral Program
- Fitness Passport
- Service & Recognition Awards
- Learning and Development opportunities, with diverse career pathway options
(Eligibility criteria/terms and conditions may apply for some LiveBetter Employee Benefits
About your Team
The Customer Service Hub performs a vital role in supporting LiveBetter’s program teams to deliver services to our customers in a professional manner and in ensuring customers enjoy the highest levels of Customer Service. This role is the first point-of-contact for LiveBetter customers, prospective customers, service providers and community members.
About your Role
The primary objective of the Customer Navigation Officer is to identify products and services to suit the individual needs of both current and new LiveBetter clients, and to own and nurture those leads through to onboarding. LiveBetter are seeking candidates with a passion for lead generation and relationship management, who will work as part of a team to contribute to a positive organisational culture and take a proactive approach to providing solutions with the customer as priority.
Some key accountabilities of your role include:
- Supporting the wider Customer Service Hub in providing information and meeting the referral needs of customers who contact LiveBetter via our 1800 number, via email, or in person and ensuring their query is resolved to completion.
- Completing outbound phone surveying of clients across the business.
- Monitoring the My Aged Care Portal and intake of referrals across a range of LiveBetter programs.
- Participating in promotion of LiveBetter at events, meetings and showcases.
What LiveBetter needs from you
We would love to hear from you if you have a passion to serve, a passion for the customer, and someone who thrives on teamwork. You will need to be a professional and caring person who is prepared to embrace our values of Integrity, Respect, Cooperation, Empowerment and Excellence in your day-to-day work life. This role will be ideal for a compassionate person with a great work ethic and a real desire to assist our customers.
To be successful in this role, you will also have these key skills/experience:
- Qualifications and/or relevant experience and training in sales, within the Community Services/Health/Welfare/Education fields.
- Previous experience working in a sales role with the ability to generate sales outcomes from cold enquiries in an equivalent position.
- Ability to undertake complex telephone assessment and make service recommendations.
- Enthusiasm for providing superior Customer Service, with strong interpersonal and communication skills, with the ability to obtain accurate information and prioritise action.
- Demonstrated ability to manage and prioritise workload in a constantly changing high-volume environment.
- Current Australian Driver Licence.
For detailed information about your role please refer to the position description on the LiveBetter website, which can be found here: https://livebetter.org.au/work-with-us/available-positions/
Sounds great? What next?
To convince us that you are the best person for the job, please provide a resume that clearly demonstrates how your skills, experience and qualifications meet the requirements for this role. As part of your application, can you also please provide a cover letter of maximum three pages that address the following two targeted questions:
- Tell us about a time when you provided excellent Customer Services over the phone. The role requires that you undertake telephone assessments with potential customers. As part of your answer think about how you would ensure you obtain the correct and necessary information and ensure the customer receives outstanding service during their interaction with you.
- Briefly and in your own words explain to us what you think the key challenges are faced today by those who are caring for people living with a disability or those who are frail/aged?
You will also be required to undertake and pass a national criminal history check and pre-employment health and wellness assessment that includes a drug and alcohol screening. You will also be required to obtain a NSW Working with Children Check.
Applications that do not submit a cover letter addressing the key skills and experience may not be considered.
Closing date: 11:59pm, Wednesday 29th May 2024
Enquiries: Sam Anderson –Team Leader, Customer Service: 0459 870 ***
About LiveBetter
LiveBetter Community Services are one of the largest regionally based providers of community services in Eastern Australia. We strive to enable the people of regional Australia to live their best lives.
For further info about us and to see for yourself the great things that we do, you can visit:
https://www.linkedin.com/company/livebettercommunityservices/
https://www.facebook.com/LiveBetterAustralia/
https://livebetter.org.au/
LiveBetter is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. As such, people from diverse backgrounds are encouraged to apply. This includes but is not limited to Aboriginal and Torres Strait Islander People and People from Culturally and Linguistically Diverse backgrounds.
