Customer Service Officer

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This recruitment pool will run for a period of twenty-four (24) months and may be used to fill ongoing fixed term contracts and permanent opportunities at Various Metropolitan Magistrates Courts, Children’s Court, Coroners Court, Family Court, the State Administrative Tribunal and the Fines Enforcement Registry.

ABOUT THE ROLE

The Customer Service Officer is responsible for providing quality Customer Service to all internal and external customers. They provide an advisory service to all customers in relation to the practices and procedures specific to each jurisdiction and in some areas provide direct support services to the Judiciary.

The positions undertake a range of case management, information management and Customer Service tasks within a court or tribunals registry setting for civil and criminal jurisdictions and can also provide in court support to the judiciary.  Applicants must also be able to learn how to interpret and apply legislation, policies, and procedures within the business areas they are employed. 

You will be required to attend to enquiries either in person or by telephone; assess and process applications; lodge documents into the court and tribunal’s database; liaise with the public, legal counsel, and court and tribunal users; prepare and check legal documents.

ABOUT JUSTICE

When you join the Department of Justice, you become part of a people-focused organisation, working hard to make our community a fairer and safer place to live. We offer many different employment opportunities in locations around Western Australia. You will have a chance to make a real difference to your local communities and to the lives of those you work with.

APPLICATION PROCESS

How to apply

Please ensure you review the attached Customer Service Job Application Kit for further information about the requirements of the position. This information will assist you with the preparation of your application.

We require you to submit:

1. A current comprehensive CV including the contact details (including email addresses) of two referees.
2. Complete the "Preferences" document attached. 
3. Provide a statement of no more than two pages detailing the following:

• How you work under direct supervision to meet timelines and priorities; and
• How you build productive relationships.

All remaining job-related requirements will be assessed at a later stage in the recruitment process.

Pool Recruitment

This pool will be open for a period of 24 months from the day after the breach of standard claim period closes. Permanent, fixed term, full time and part time appointments may be offered as vacancies arise; however an appointment is not guaranteed.

The Department of Justice uses recruitment pools to build a bank of talent for future opportunities. Applicants found suitable in this pool, may be considered for subsequent, similar vacancies at similar locations, with the Department of Justice for the duration of the pool.

Candidate Search

If required, we may choose to supplement the field of applications by conducting a Candidate Search.

EQUITY AND DIVERSITY

The Department of Justice is committed in building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal Australians, people with disability, youth, and other diversity groups. People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace.

Aboriginal job seekers may contact the Aboriginal Workforce Development Team on ***************@justice.wa.gov.au or call (08) 9264 1*** for culturally appropriate application advice.

Applicants with disability requiring adjustment or accessibility requirements at any stage of the selection process can contact the hiring manager as listed under the ‘Further Information’ section or contact ***************@justice.wa.gov.au or call (08) 9264 17***to for a confidential discussion.

FOR FURTHER JOB-RELATED INFORMATION

If you would like further information regarding the vacancy please contact Frances Pitt, Manager Registry Operations on (08) 9425 2*** or ************@justice.wa.gov.au for a confidential discussion.

SUBMITTING YOUR APPLICATION

Applicants are requested to apply online. To submit your application, click the “Apply for Job” button at the bottom of this advertisement.

Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.

If you are having difficulty submitting your online application, please telephone RAMS Helpdesk on 1300 733 056 for assistance.