Address- Be a part of the parks experience!
- Positive working culture
- Flexible working arrangements to facilitate a healthy work-life balance
About the role
As the Customer Service Officer, you will deliver in-park services as directed by the Manager to enable efficient and effective delivery of Customer Services in accordance with the Commercial Operations Plan. As the Customer Service Officer you may perform the following tasks: answer incoming calls and emails and assist customers in their enquiries, create further interest in the Parks Victoria services by informing customers/public of other information and services, update databases with contact and enquiry information and process accommodation and camping bookings for Banksia Bluff Accommodation and Campground. Occasionally you will be required to handle calls from customers regarding emergency situations in parks. You will need to provide a high level of personalised Customer Service, ensuring all customer enquiries are resolved satisfactorily and conflicts are resolved sensitively.
We are looking for someone with:
- Certificate or Diploma in tourism, business, retail or equivalent experience in a similar field.
- Ability to self-manage, with strong Customer Service, communication and interpersonal skills.
- Sales and cash handling skills
- Working knowledge of the internet and computer software
Your application will need to include:
- A current Resume
- A cover letter
Application Closing date: Sunday, 2 June 2024
About Parks Victoria
Parks Victoria's vision is to be a world-class parks service, ensuring healthy parks for healthy people. It is a statutory authority with responsibility for managing an expanding and diverse estate covering more than 4 million hectares, or about 17 per cent, of Victoria.
Sound like you?
If this sounds like you, and you, then we would like to hear from you. For a confidential discussion about the role, call Susan Hopkins on 0497 444 *** or apply online!
Organisational Commitments
Parks Victoria is committed to child safety and has zero tolerance for child abuse and all forms of harm to children, in accordance with the Victorian Child Safe Standards. All prospective employees to undergo a National Police Record Check and Working with Children Check prior to commencing employment.
Parks Victoria recognises diversity and inclusion is everyone's business. We value a culture where everyone can be themselves at work, regardless of background, orientation, age or gender, which brings out our best, values everyone's contribution and works within a flexible working environment, reflecting the community we serve.
